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I cannot get windows to open on my laptop in anything other than safe mode. I don't know what's wrong with it. I think we may have had a power surge sometime during the night on Sunday as the Mac wouldn't work either but was ok when the fuse was changed. I am only surmising this. I have Windows 2003 student teacher. Also recently I've been getting mails from Microsoft about upgrades etc if that has anything to do with it. HELP

Submitted: 47 days and 21 hours ago.
Category: Computer
Value: $20
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: IE

Already Tried:
rebooting in safe mode several times. Rebooting normally and nothing happens. I can get into safe mode but can't do anything else. I need to get the info off my computer if it's become a dud but my IT Guru says he can fix it as the disc light on the front is moving so it's doing something but he's in the Caribbean on honeymoon so I need help. It's my work machine and I'm stuffed

Posted by PC mechanic 47 days and 21 hours ago.

Info Request

Hi XXXXXXXXX,

Few questions:-

1>Can you start in safe mode with networking?

2>Can you access your files and my computer through safe mode?

3>HJave you got your windows XP disc?

47 days and 21 hours ago.

Reply

i tried safe mode with networking but I am not sure if anything happened. I don't think so

I can only start control panel not anything else and I cannot down load my info. I don't know if I have my disc will have to look

Answer

SUre,

Try to get hold of a XP disc.

We will perform a repair installation of windows and you won't loose any files.

You can also try this:-

  1. Boot to Windows XP Safe Mode With Command Prompt.

  2. At the Command Prompt, type C:\windows\system32\restore\rstrui.exe and press Enter.

  3. Follow the instructions given to perform the System Restore process.


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Expert: PC mechanic
Pos. Feedback: 98.9 %
Accepts: 
Answered: 10/6/2009

Computer Software Engineer

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

47 days and 20 hours ago.

Reply

system cannot find path specified. I will look for the XP disk now but I don't think I had one I think the computer came with it on. Also I have tried system restore from two weeks ago and from beginning of august but it won't have it.

Posted by PC mechanic 47 days and 15 hours ago.

Info Request

Yes please try to get hold of a XP disc.

Edited by lifesaver on 10/6/2009 at 4:55 PM

47 days and 15 hours ago.

Reply

I am really sorry but as I couldn't get the thing to work and I don't know anyone with a disc I've given the machine into the repair shop. Another time. Thanks for your help.

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