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Customer Question

My Whirlpool oven has no power and the door is locked.

 
 
 
 
 
 

I will send you the rest with pages of that booklet ,

The accept button will now be one the upper right corner of this post ,

 

And I will be on line till around midnight also

4 Appliance Technicians are online right now
 
 
 
 
 
 

Question

My Whirlpool oven has no power and the door is locked.

Category: Appliance
 
 
 
 
 
 

Optional Information

Make: Whirlpool
Model: ?

Already Tried:
Reset breaker in breaker box.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 6 hours ago.

Response From Expert

do you have your use and care guide so you can get the model number from the booklet?

 
 
 
 
 
 
340 days and 6 hours ago.

Customer Reply

Sorry, oven came with the house, no manuals and no model # XX outside of oven. Thanks!

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 6 hours ago.

Response From Expert

is this a built in oven , single or double or a freestanding oven?

 
 
 
 
 
 
340 days and 6 hours ago.

Customer Reply

Double oven, built in.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 6 hours ago.

Response From Expert

upper oven locked or lower?

 
 
 
 
 
 
340 days and 6 hours ago.

Customer Reply

Upper

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 6 hours ago.

Response From Expert

how old just guess?

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

7 years old. "Accubake system" only other markings on outside of oven, if that helps.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

ok if bottom door is unlocked open bottom door on right side of door or oven face frame look to see if model serial tag is there?

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

No such luck. Just a electrical shock warning sticker.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

not on the door itself either?

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

No. Sorry to be a pain.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

Humm !!

Well do you feel you can take the unit apart to get behind the control on top

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

Yes

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

ok you have two screws one on each side ,open lower oven door and remove both screws .

While you do that I`ll get you a service manual to down load


Attachments are only available to registered users.


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340 days and 5 hours ago.

Customer Reply

OK

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

here is the Job Aid

http://servicematters.com/tech_ref/JA/ja_main.htm

#1click on the triangle in front of cooking products

#2 scroll down to bottom of page and click on page down

#3 click on 01/01/2001 Whirlpool Electric built-in double oven

#4 Click on the PDF file let it load

#5 at top of main page screen go to page #22

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

Wow, your good, I now have access to the mother board.

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

Found a tech sheet behind the panel.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

ok on that same page bottom right corner it talks about a thermal fuse!! and shows a picture of it .

you need top find it And then turn you oven circuit breaker OFF would be a double pole breaker 40 amp .

Then you need to unhook fuse.

and with a small insulated wire or a paper clip withe electrical tape on it just exposed the end 1/4 in an inch (this is going to be a jumper)

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

Will do.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Response From Expert

once you have mad the jumper then diconnect fuse ,shove one end into connection where fuse goes into the control board terminal ,

And then to the open ebd of wire harness you pulled off of the fuse plug ,then repower unit and lets see if it powers up and beeps ,then if it does VERY carefully try to then prees upper oven bake and start ,wait 2-3 min to see if it is heating (I don`t think it will) COMMON PROBLEM

 
 
 
 
 
 
340 days and 5 hours ago.

Customer Reply

Darn, got to take my daughter to church. Go ahead and send your tips if you want. How do I go ahead and pay you?

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 5 hours ago.

Accepted Answer

I will send you the rest with pages of that booklet ,

The accept button will now be one the upper right corner of this post ,

 

And I will be on line till around midnight also

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 4 hours ago.

Response From Expert

ok Thank you .

If it does not heat you will also need to order also ther thermal fuse part #4451042 and the thermal cut off mounted in the rear of the oven as desribed on page #31, part XXXXXXX this kills 1/2 the power to the upper oven Bake and Broil elements .(this opens up after control goes dead ,which kill power to cooling fan ,no air flow thermal cut off opens .

If it does heat after jumping fuse out you will just need the thermal fuse.

I will wait to hear from you.

 
 
 
 
 
 
340 days and 1 hours ago.

Customer Reply

OK, I am back. Let me know what I owe you for this second session.

 

I have the control panel off and the top door open now. Inside the top oven is a model number RBD305PDB12. I found the thermal fuse on the back of the control panel and jumped it. The oven will now turn on and heat up. So it is safe to assume I need a new thermal fuse but the back of my control panel doesn't look like the one in the mamual. The end of the thermal fuse that goes directly into the back of the control panel is hard wired into a four wire white plug that connects to the back of the control panel and the other end of the thermal fuse is a quick disconnect like in the picture. Not sure how you replace the fuse becuase of this.

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 1 hours ago.

Expert's Answer

no other charges.

Ok so all you will need is the thermal fuse. Yes one end plugs in to the harness and the other end goes in to the molex connector on the control.

When you get the new one you will need a paper clip to unlock the connector inside the molex connector.

You did very good , just remember to leave me some feedback if you would

 
 
 
 
 
 
340 days and 1 hours ago.

Customer Reply

Man this is great, thanks XX XXXX, you have been super!

 
 
 
 
 
 
Posted by Whrlp Master Tech 340 days and 1 hours ago.

Accepted Answer

It was a pleasure working with some one that could follow such detailed instructions !!!

You deserve a PAT on the back


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Have a good evening ,and thank you!!

 
 
 
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Whrlp Master Tech

Whirlpool Master Technician

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