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Question

trying to scan documents to computer but having trouble

Submitted: 52 days and 3 hours ago.
Category: Computer
Value: $14
Status: CLOSED
+
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Posted by Hunter Owens 52 days and 3 hours ago.

Info Request

Hello,

It would be my pleasure to assist you with your computer today. What is the error message or problem you are running into when trying to scan documents?

Look forward to hearing from you,

Hunter Owens

Edited by Hunter Owens on 9/30/2009 at 6:17 PM

52 days and 3 hours ago.

Reply

when i press scan on the cannon scanner it says network scanning then press start nothing happens

Posted by Hunter Owens 52 days and 3 hours ago.

Info Request

Hello,

Have you tried starting the scan from your computer instead of your scanner? What is the model number of your Canon scanner and what version of Windows are you running?

Thank you,

XXXXXX XXXXX

52 days and 3 hours ago.

Reply

cannon 43760 dn, windows how can i figure out which model

Posted by Hunter Owens 52 days and 3 hours ago.

Info Request

Hello,

The model number of your scanner should be located on a sticker on the front or bottom of the scanner. You can find out what version of Windows you are running by clicking here.

Look forward to hearing from you,

Hunter Owens

52 days and 3 hours ago.

Reply

windows xp, f156602 canon

Accepted Answer

Hello,

Please try the following steps to try initiating a scan from your computer and let me know how it works for you.

1. Click Start.
2. Click All Programs / Accessories / Scanner and Camera Wizard.
3. Click Next in the lower-right corner of the new window that appears.
4. Choose the Picture type that best matches what you are scanning.
5. Click Next in the lower-right corner.
6. Type a name for your scan, leave the file format as JPG, and select a folder to save the scanned image in.
7. Click Next in the lower-right corner.
8. Select Nothing. I'm finished working with these pictures and click Next in the lower-right corner.
9. Click Finish in the lower-right corner.

Let me know how that works for you,

Hunter Owens

Picture
Expert: Hunter Owens
Pos. Feedback: 100.0 %
Accepts: 
Answered: 9/30/2009

Computer Support Specialist

Your problem meets my passion. Very satisfied clients from San Diego to England.

52 days and 2 hours ago.

Reply

cannon is not scanning document

52 days and 2 hours ago.

Reply

cannon is not scanning, how can you scan w just computer

 

Accepted Answer

Hello,

When you opened the Scanner and Camera Wizard did it give you an error that a scanner could not be found or what exactly happened when you tried that process?

Look forward to hearing from you,

Hunter Owens

Picture
Expert: Hunter Owens
Pos. Feedback: 100.0 %
Accepts: 
Answered: 9/30/2009

Computer Support Specialist

Your problem meets my passion. Very satisfied clients from San Diego to England.

52 days and 2 hours ago.

Reply

working now, thasnks for your help bro.

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