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Question

Hi, This is the message I get, when trying to open a doc: c:`windows`systems32`spool`DRIVERS`w32x86`3`CNMCP90.DLL is not a valid windows image. Please check this against your installation diskette. wkswp. exe - Bad Image I have MS windoes XP, which was already installed into my Emachine. I have no diskette. When I restored my system to an earlier date, I lost important info. Now it won't let me undo restore. A box comes up "rstru". Also, it looks like one of the MS updates failed: Ms.net Framework 2.0 Serv. Pack1 (KB110806). Please HELP. I need the lost info desperately!!! Thanks! Annette

Submitted: 51 days and 20 hours ago.
Category: Computer
Value: $18
Status: AWAITING EXPERT REPLY
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Optional Information

Computer OS: Windows XP
Browser: AOL

Already Tried:
restoring the system to 9/21/09 and lost info, did not work. undoing restore did not work got MS updates, no more vital ones to be downloaded. in history one update failed, see my message lots of booting clicking to eliminate the box, sometimes it works I cannot print either. sent my info per E mail to a friend, same problem popped up there.

Accepted Answer

Hi,

This indicates that Microsoft Works is missing a required file. If you do not have the Works disc, then install OpenOffice and you can open your documents with that:

Download it here:
Click here

Rob

Picture
Expert: Robert Preston
Pos. Feedback: 96.9 %
Accepts: 
Answered: 9/30/2009

Computer Support Specialist

5+ Years in the IT Field, Laptop Repair, Networking, Programming, etc

49 days and 13 hours ago.

Reply

Ticket ID: TUO-126199

 

Hi Rob, I'm writing per Email, because the place on your site charges for each question. I don't have a new question. I still have to get rid of those same pop-up boxes with the same messages as before. I did go buy a new Ms Works CD and installed it, but after that, when ever I open a document or try to print, the box pops up again, and it also does not print. I also downloaded Open Office, copied and pasted my info to their blank document and tried to print. It gave me an error message, as though it's not seeing the printer. I chose Cannon300x FAX, which is my printer. I'm getting pretty desperate. My docs have to be in the mail by tomorrow! I'm into this thing spending $60.00 and have no resolution. Please help! Annette

PS: I still get the pop up boxes, which I originally described. And I cannot print my work from Open Office. The above printer is the only one I was able to choose, even though my default is Cannon300x. (without the word fax, but I can fax with it)


Hi XXXXXXX,

The more answers you accept on the JustAnswer website, the better your rating gets. Because our Experts know that you're a customer who means business, your questions on the site will be answered with the highest priority - which means an even shorter wait time!

We also want to confirm that Robert Preston (one of our Computer Experts) has been paid for helping you. The details of that accept appear below:

Your Account Status: High Priority
Your New Rating: 1 Accepts/1 Questions (100%)
Your Question: Hi, This is the message I get, when trying to open a doc:
Payment Amount: $18

Thank you for your patronage. We look forward to helping you get answers to all of your questions.Click here to ask another question now.

Sincerely,
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P. S. Now that you've paid for it, you can share the answer with your friends

 

47 days and 21 hours ago.

Reply

Hi,

My 24 hours are up. Please see previous messages to Rob. I need to get 6 pages printed and to either make my new WORKS9 or the downloaded OpenOffice print. I have trouble doing this.

Thanks!

Annette

Posted by Robert Preston 47 days and 15 hours ago.

Info Request

Hi,

It sounds like your problem is with corrupted system files if you still are having the problem. Do you have your Windows operating system disc?

Rob

46 days and 21 hours ago.

Reply

Hi Robert,

I have no disc. My windowsXP came with my computer.

What else can I do to open doc's and print?

Thanks!

Annette

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