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we just set up a new server and now I get the following error message when attempt to open adobe.... Acrobat failed to load its core DLL .... please advise solution.

... Rick

Submitted: 65 days and 2 hours ago.

Category: Computer

Value: $19

Status: CLOSED

Computer OS: Windows XP
Browser: Other

Posted by B. Rath 65 days and 2 hours ago.

Info Request

Hi,

What's the version of Adobe Acrobat you installed? Also, what's the security program, if any, present?

Regards

65 days and 2 hours ago.

Reply

adobe acrobat 9.1

avg

Posted by B. Rath 65 days and 2 hours ago.

Info Request

Okay ...did you have any previous version installed earlier?

Regards

65 days and 2 hours ago.

Reply

9.0 ... did the online upgrade

Posted by B. Rath 65 days and 2 hours ago.

Answer

Okay ...first off, please download the Windows Installer CleanUp Utility using the following link:
http://support.microsoft.com/kb/290301

Run the utility and remove any traces of Adobe Acrobat present, using the same; done that, reinstall it and check if you are able to open it up all right now.

Keep me posted.

Regards

65 days and 2 hours ago.

Reply

this is a downloaded version and I don't have a disc to reinstall from, the program files were moved from my desktop machine which was acting as the server to a new separate file server machine ... the program probably doesn't like being moved .... and has lost its corr DLL .... is there a way of finding it or downloading a replacement cersion of this DLL

Posted by B. Rath 65 days and 2 hours ago.

Info Request

Okay ...does it name any specific DLL file?

Regards

65 days and 2 hours ago.

Reply

this is a fatal error message and only refers to the "Core DLL"

Answer

Okay ...in that case, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date/time prior to when you did the online Adobe upgrade.

Restart thereafter and check if this resolves the issue all right ...keep me posted.

Regards

Accepts:
Expert:	B. Rath
Pos. Feedback:	98.5 %
Answered:	9/19/2009

Computer Software Engineer

Qualified Software Developer and Support Specialist.

65 days and 2 hours ago.

Reply

sorry that doesn't really help much .... I will go to adobe and see if they can help

Posted by B. Rath 65 days and 2 hours ago.

Info Request

I'm sorry you feel that way, however, since that was not a clean install of Adobe Acroba you have had, a system restore will just be about the only recourse for you at this point.

Anyways, thanks for using JustAnswer.

Regards

65 days and 1 hours ago.

Reply

adobe has provided a repair process that has resolved my problem

please refund my deposit ....

Posted by B. Rath 65 days and 1 hours ago.

Info Request

I have requested a refund for you accordingly.

Regards

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Question

we just set up a new server and now I get the following error message when attempt to open adobe.... Acrobat failed to load its core DLL .... please advise solution. ... Rick

Optional Information

Computer OS: Windows XPBrowser: Other

Info Request

Hi, What's the version of Adobe Acrobat you installed? Also, what's the security program, if any, present? Regards

Reply

adobe acrobat 9.1 avg

Info Request

Okay ...did you have any previous version installed earlier? Regards

Reply

9.0 ... did the online upgrade

Answer

Reply

Info Request

Okay ...does it name any specific DLL file? Regards

Reply

this is a fatal error message and only refers to the "Core DLL"

Answer

Okay ...in that case, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date/time prior to when you did the online Adobe upgrade. Restart thereafter and check if this resolves the issue all right ...keep me posted. Regards

Reply

sorry that doesn't really help much .... I will go to adobe and see if they can help

Info Request

I'm sorry you feel that way, however, since that was not a clean install of Adobe Acroba you have had, a system restore will just be about the only recourse for you at this point. Anyways, thanks for using JustAnswer. Regards

Reply

adobe has provided a repair process that has resolved my problem please refund my deposit ....

Info Request

I have requested a refund for you accordingly. Regards

Related Computer Questions

we just set up a new server and now I get the following error message when attempt to open adobe.... Acrobat failed to load its core DLL .... please advise solution.

... Rick

Computer OS: Windows XP
Browser: Other

Hi,

What's the version of Adobe Acrobat you installed? Also, what's the security program, if any, present?

Regards

adobe acrobat 9.1

avg

Okay ...did you have any previous version installed earlier?

Regards

Okay ...does it name any specific DLL file?

Regards

Okay ...in that case, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date/time prior to when you did the online Adobe upgrade.

Restart thereafter and check if this resolves the issue all right ...keep me posted.

Regards

I'm sorry you feel that way, however, since that was not a clean install of Adobe Acroba you have had, a system restore will just be about the only recourse for you at this point.

Anyways, thanks for using JustAnswer.

Regards

adobe has provided a repair process that has resolved my problem

please refund my deposit ....

I have requested a refund for you accordingly.

Regards