We can get into the computer now but when we open (using debbie and password left blank) we do not have the original desktop with all the documents and shortcuts of debbie's original desktop.
(getting closer)
there was;
administrator
aspnet
debbie (as "power user")
(but only because we "added" that last time because it was not there)
We redid the whole "control userpasswords2" sequence, when we start it up we still do not get the original desktop.
We can not get to the "Docments" or "Desktop" folders, when we type in C:\Documents and Settings\debbie\" it goes to the internet and gives a bunch of pop ups and says "can not connect" box comes up
There are 6 total "My Documents" folders in various locations in C: , one of which is C:\Documents and Settings\debbie\Desktop\Debbie
and 5 others
Computer Software Engineer
Qualified Software Developer and Support Specialist.
YEAH!!!! Looks like that did it!!!
Thanks for all the help B. Rath, great job, I don't know how you guys do that remotely not knowing really what we see on this end. Have a great night.