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help please - my dell netbook has a problem!

when i turned it on it came up with the message 'we apologise for the inconvenience - did not start successfully .......... it then gives you options to press if you dont know why it happened press this, if it happened whilst doing this press this......an so on.

anyway whatever button you press after a few moments it come up with a blue screen saying the following:
STOP:coooo218 (registry file failure)
this registry cannot load the hive (file)
systemroot/system32/config/software
or its log or alternate.
it is corrupt, absent or not writable.

beginning dump of physical memory
physical memory dump complete
contact your system administrator or technical support group for further assistance

please can anyone help - it was working one day then this!!!

Submitted: 65 days and 18 hours ago.
Category: Computer
Value: $11
Status: AWAITING CUSTOMER ACTION
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Optional Information

Computer OS: Windows XP

Already Tried:
nothing im lost and not good with this kind of thing

Posted by Maggie P 65 days and 18 hours ago.

Answer

Hi XXXXXXXXXXXX and welcome to JustAnswer

Unfortunately to fix this on an OEM installation (ie Dell) you would need to use the Recovery Disks or the Dell Recovery Partition. This would mean losing your data. If you have important data then a local computer repair store can recover the data before you do the recovery.

To recover from the recovery partition when the Dell screen appears at bootup press and hold the Ctrl key on the keyboard and press the F11 key, then release them both at the same time.
The Dell Restore by Symantec window appears.
Click the Restore button.
A caution message appears advising that all data will be lost.
Click the Confirm button.
The Progress window appears. Once the process is begun, Dell PC Restore usually takes only 8 to 10 minutes to complete.
When the restore is complete, the message The system recovery process was successful appears.
Click the Finish button and the computer will restart.

Does this help?

65 days and 15 hours ago.

Reply

hi there

 

and thanks for your reply - unfortunately i don't know what the f11 key is - it is on the netbook i am working on at the moment but not on the netbook in trouble!

 

on said netbook it has none of those keys above the numbers at all - the esc button is on the same line as the numbers - hope i am explaining this adequately enough for you!

 

can i proceed from here at all? please help!

Posted by Maggie P 65 days and 14 hours ago.

Info Request

what is the make and model of the troubled netbook?

65 days and 14 hours ago.

Reply

 

Hi there and thank you for your help

 

The netbook is a Dell Inspiron 910 model number XXX-XXXX

 

Hope this is sufficient information for you.

 

Kind regards

Hazel

Posted by Maggie P 65 days and 13 hours ago.

Answer

Sorry the Inspiron 910 doesn't support the F11 features. Do you have the Recovery Disks?

65 days and 11 hours ago.

Reply

hi there

 

would recovery disks be automatically included in package when purchased?

I'm thinking the answer is sadly no. Could you give me advice as to how to proceed and whether or not it would be expensive!

 

many thanks - sorry for the delay in replying - your message had gone into my spam folder for some naughty reason!

Posted by Maggie P 65 days and 5 hours ago.

Answer

Recovery disks should be included although you can request them if they weren't delivered.

https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form

64 days and 21 hours ago.

Reply

 

hi there again

 

i just noticed that the F1 etc on the keyboard are on the middle line of the keyboard but only go up to F10 - there is no F11

 

also there is no disc drive in the netbook

 

please advise me how to proceed

 

thank you

 

Posted by Maggie P 64 days and 17 hours ago.

Answer

No like I already mentioned the F11 features are not supported on the 910 model. Recovery would need to be done using the Dell Operating System disk and Dell Driver disk.

For this you would need an external CD/DVD Rom drive or copy the recovery disks to a bootable USB external drive (flash drive) and boot from that.

There is also a rather complex way to solve the problem courtesy of Microsoft. Dell support pages do suggest this method however Microsoft warn against as it creates users and passwords on OEM installs which were not previously used, effectively locking you out unable to complete the repair steps. Where I have seen several Dell customers fix the problem using recovery disks, I have been unable to source any who used the Microsoft method.

Dell support may be able to walk you through a repair or if you are still under warranty they may ask you to send the laptop in for repair.

Does this help?

64 days and 14 hours ago.

Reply

 

hi again

 

thank you for your advice - i shall investigate further and get back to you tommorrow or monday if I may as I may need soe more advice before proceeding.

 

kind regards

hazel

Answer

You are very welcome. You can return back here at anytime either by logging into justanswer.com and clicking My Questions at the top of the page or by bookmarking this page.

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Expert: Maggie P
Pos. Feedback: 98.5 %
Accepts: 
Answered: 9/19/2009

Computer Support Specialist

30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE

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