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Question

For several months now I have been suffering from grey pop up messages from Microsoft saying that there is a problem with OSGorkjf.exe and it will close down.
I am given the option to report the incident to MS which I often do. The messages come in batches of five generally and are getting more frequent.
I have done searches for the file but have never found it.
I do not need to be on line to get the messages.
I am a registered Windows holder.
Help me please!
Don Hopper

Submitted: 80 days and 13 hours ago.
Category: Computer
Value: $11
Status: CLOSED
+
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Optional Information

Computer OS: Windows XP
Browser: AOL

Already Tried:
Reporting the problem frequently.
Searching Windows for the file - no joy.

Posted by Andy 80 days and 13 hours ago.

Info Request

Hello !!

Are you sure the name of file is OSGorkjf.exe

Can you please check the spelling again

Also, let me know the exact full message that you get

Andy

80 days and 13 hours ago.

Reply

Hi Andy

Until I get the message again I will not be able to give the info you need. So, if you can hang on I will copy the message when it next arrives. I never thought that I would hope to see it again!

The file name is correct unless the first character is a zero. But I tried that in a search.

Please make it possible for me to send you more info when I get it.

Don

Posted by Andy 80 days and 13 hours ago.

Info Request

Hi !!

Press Ctrl+D to save this page as Favorite/Bookmark so that you can click on it to reach me later

Alternately you can login to Justanswer.com again and then goto My Questions and reply to this question.

And you will connect to me in both ways.

Andy

80 days and 12 hours ago.

Reply

Hi Andy

It has arrived - I dont seem to be able to copy the message - so I will type it out -

 

(Title) OSGorkjf.exe

(subtitle)OSGorkjf.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you are in the middle of something, the information will be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what data the error report contains click here

 

(Then two buttons) Send Error Report Don't Send

 

When I "click here" - a small window says

 

szAppName : 0S6orkjf.exe szAppVer : 0.0.0.0 szModName : 0S6orkjf.exe

szModVer : 0.0.0.0 offset : XXXXXXXX

 

and a lot of blurb about privacy policy.

and another "click here" to get technical information - which says the following files will be included in the report -

C:\DOCUME~1\DON\LOCALS~1\Temp\WER9237.dir00\0S6orkjf.exe.mdmp

C:\DOCUME~1\DON\LOCALS~1\Temp\WER9237.dir00\appcompat.txt

 

Phew! I hope that is what you need.

Don

 

Posted by Andy 80 days and 12 hours ago.

Answer

Hi !!

Please do this and let me know result.

Press Ctrl+D to save this page as Favorite/Bookmark so that you can click on it to reach me after you restart computer.

1. Start > Run > type msconfig [press Enter]
2. goto Services tab.
3. Click on the ‘Hide All Microsoft Services’ box at the bottom of the
screen so that it has a tick in it. The window in the middle of the screen
should change when you do this. It may take a few seconds to take
effect.
4. Then click the ‘Disable All’ button on the bottom right. It should un-tick
all the boxes now visible.
5. Now goto startup tab.
6. Then click the ‘Disable All’
7. Click APPLY.
8. Click Restart.

9. The computer will restart. Upon restarting, you will see a window.
10. Put a tick in the box ‘Don’t show this message or launch…’ and click
the ‘OK’ button.

Then see if the problem persists. Let me know how this goes.

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

--------------------------------------------------------------------------------------------------------------


80 days and 11 hours ago.

Reply

Andy

I did all you said OK.

I thought that you had done it but THE SAME MESSAGE HAS JUST ARRIVED!!!!!!!

What a disappointment.

Don

Posted by Andy 80 days and 11 hours ago.

Answer

Hello !!

Please look in Event Viewer and get me information on this.

Click Start, Control Panel, Administrative Tools, Event Viewer.

Look under both System and & Applications.

Right click on any RED error and examine the Properties, (you are looking for the program start problems).

Copy paste me that info

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

--------------------------------------------------------------------------------------------------------------

80 days and 11 hours ago.

Reply

There are a lot of red error reports in a huge list - but the most recent, less than an hour ago says -

The following boot start system start driver failed to load

 

PCllde

 

It aso gave this link.

 

http://go.microsoft.com/fwlink/events.asp.

 

Don

Posted by Andy 80 days and 10 hours ago.

Answer

Hello Don !!

This is not good news. The error and symptoms you are getting are mainly caused because of a bad hardware (RAM or hard drive) and seldom it can also be caused due to corrupt windows (operating system)

I would suggest that take a back up of all your data on DVDs or external hard drive drive before doing anything else.

Then check your memory (RAM) using Memtest software (google it). If the memory comes out clean than do this :

goto Start > RUN > type command and press enter.
On the dos window type this chkdsk /f /r and press Enter. It might tell you that chkdsk will start next time you start computer. So restart computer and let it perform the hard drive check.

If you get errors there, your hard drive needs replacement.

Before replacing hard drive, its better to try to reinstall XP on your computer and see if error goes away.

You can take help of a computer repair shop to perform all of this if you would like.

Feel free to ask any question or concern you may have. I will be glad to help you.

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

--------------------------------------------------------------------------------------------------------------

78 days and 14 hours ago.

Reply

Andy

I did the checkdisk and memtest - no problems

BUT

then I looked carefully at the file name

AND ooops

It is 0s6orkjf.exe - ie starting with a zero and third character six

A search found 3

One is prefetch

one is the dreaded error message - system32

and one is also in System 32

Very sorry for my error my eyesight aint what it used to be.

What can I do?

Don

 

Posted by Andy 78 days and 13 hours ago.

Answer

Hi !!

Lets do this first.

goto Start > RUN > type command and press enter.
On the dos window type this sfc /scannow and press Enter. (restarting computer maybe required)

After its done, restart computer.

This will repair all system files. Maybe this can solve the issue.

Let me know

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

--------------------------------------------------------------------------------------------------------------

78 days and 10 hours ago.

Reply

Andy - The program does not want to work. It starts and immediately stalls.

I left it for about 2 hours but no joy.

Could I not just delete the file that creates the error message??

Don

 

Accepted Answer

Hi !!

Your Windows XP system files seems to have been corrupted. This can happen because of software issue (mostly) and can also be a problem with hard drive (rarely).

We can first try to repair XP. For this we will need a XP Installation disc (not recovery disc). You will not loose any data.

Here are instruction to perform repair of XP. If they do not work than you will have to do a clean installation using same disc or using a recovery disc from computer manufacturer.

Use this link for reference - take a look to get familiar with process :

http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm

Please follow steps as below :

 

1. Put the Windows Disk into your drive and restart your computer. Keep pressing F12 [or F10 / etc to choose the boot source] when it starts and choose the CD drive as the boot device when asked. If you are not able to do this then do this : Restart computer and on startup screen it will mention a Key to enter setup. Press that key immediately to enter setup. Then you will find many tabs. Goto BOOT tab. Change the boot order to make the CD Drive as 1st device in Boot order list and then restart computer making sure disc is already in CD Drive.

 

2. Then it will prompt you to press enter to boot from CD and and allow the installer to load.

 

3. Then after the installer has loaded it should give you "Welcome to Setup" screen with following options:

To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.

 

Here, Press Enter [to setup Windows XP]


4. Then you will have to press F8 to agree to the licence agreement.

 

5. Then next screen you will be asked to press enter to setup windows or R to repair, Please press R.

[ If Repair is not one of the options, END setup ]

 

6. Now, Do not press any key to boot from CD when the mesage appreas. Now it will look like it is installing Windows, but it will do comparison of files on your machine against the ones on the CD and then replace any damaged files with the original.

 

This should hopefully repair your windows and also you should not loose any files documents etc.


If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

 

Andy

Picture
Expert: Andy
Pos. Feedback: 99.4 %
Accepts: 
Answered: 9/6/2009

Computer & Internet Consultant

11yrs exp., Computer Engineer, Internet expert, Website developer, SEO, Cust. support.

75 days and 13 hours ago.

Reply

Andy - I tried to follow your instructions but was told it would not work - something to do with different ages of the windows on the disk and that on my computer.

So, I decided to delete all the files carrying the file name AND it seems to have worked - no more error messages!

Thanks for your efforts and patience.

Don

Posted by Andy 75 days and 13 hours ago.

Answer

Hello Don !! .. Thanks so much for the Bonus !!

Thanks for keeping me posted, really appreciate it.

This file maybe a residual one from some program that you uninstalled previously.

Anyways, alls well that ends well.

Take care
Andy

Edited by Andy on 9/8/2009 at 1:29 PM

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