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Question

Several keys on my laptop keyboard no longer work. Is there a way I can clean or check them myself without taking it in for repair?

Submitted: 84 days and 16 hours ago.
Category: Computer
Value: $18
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Other

Already Tried:
compressed air ...

Posted by Andy 84 days and 16 hours ago.

Info Request

Hi !!

- What operating system are you using (XP / Vista)
- Did this problem begun after you installed/removed some software/hardware
- When did you buy this laptop
- Please name some of the keys that dont work.

Andy

84 days and 16 hours ago.

Reply

i, o, l, k and most times, n are the letters that stick.

My Dell Laptop was purchased in 2003. I had a new hard drive installed by the Geek Squad at Best Buy in mid June. The new replacement hard drive failed 7 weeks later and a second new hard drive was installed. In June only the i and n keys were occassionally giving me trouble. I was told that nothing was wrong with the keyboard and figured it was my hand cordination. Now additional keys aren't working and I know its not my typing.

Posted by Andy 84 days and 16 hours ago.

Answer

Hi !!

Click START > RUN > Type osk.exe and press enter.
A keyboard will open on screen. Let me know if those 5 keys work on that using mouse.

Let me know

Andy

84 days and 16 hours ago.

Reply

I can click on them but nothing happens ... also K isn't working

Posted by Andy 84 days and 15 hours ago.

Info Request

Hello !!

Right now are you using a different computer ? ... is it a laptop or desktop ?

Have you tried to connect an external keyboard to that laptop and does it work fine ?

Andy

84 days and 15 hours ago.

Reply

I'm using my husband's desktop computer to write to you... I didn't know I could use an external keyboard with my laptop. Give me a few moments and I'll see it that works.

Accepted Answer

Hi !!

Sure, just plug in the keyboard to USB port of laptop. And see if it works fine

Let me know

Andy

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Expert: Andy
Pos. Feedback: 99.4 %
Accepts: 
Answered: 8/30/2009

Computer & Internet Consultant

11yrs exp., Computer Engineer, Internet expert, Website developer, SEO, Cust. support.

84 days and 15 hours ago.

Reply

Yes, plugging my husband's keyboard into my laptop worked! Now I've replugged it back into his machine.

Posted by Andy 84 days and 15 hours ago.

Answer

Hi !!

In that case its a hardware problem with laptop keyboard.

Buy a Compressed Air bottle and blow air under both those keys. Mostly there is some dust / paper / garbage stuck under the keys.

If blowing air doesnt help, you will have to very carefully pull out those two keys (youtube has videos on how to do that) and then clean up there using air. Then plug in the keys again and see it works.

If it does not work then you will have to replace the keyboard. Else buy a external desktop keyboard and use that.

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click the ACCEPT button so that I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

--------------------------------------------------------------------------------------------------------------

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