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Question
My e machine T 6420 got overheat. The small heatsink hjust under the big one (with fan) is very hot and the machine reboots by itself
Submitted: 84 days and 17 hours ago.
Category: Computer
Value: $9
Status: CLOSED
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Optional Information
Computer OS: Windows XP
Posted by
PC Specialist
84 days and 17 hours ago.
Info Request
Is the fan spinning?
84 days and 15 hours ago.
Reply
What information is needed?
Posted by
PC Specialist
84 days and 15 hours ago.
Info Request
Is the fan spinning?
84 days and 15 hours ago.
Reply
Yes, the fan is running fine
Posted by
PC Specialist
84 days and 15 hours ago.
Answer
Ok could mean a couple of different things. Either the inside of the machine is full of dust and needs to be cleaned with compress air, the heat sink itself has failed and needs to be replaceced, or the thermal grease on the cpu needs to be reapplied. Since you say the heat sink is getting really hot I would say that the problem is most likely they heat sink itself needing to be replaced.
84 days and 14 hours ago.
Reply
I have already tried all the ways you mentioned. It seems something else is wrong.
Posted by
PC Specialist
84 days and 14 hours ago.
Answer
You've already replaced the heatsink and the thermal grease?
If that's the case the motherboard needs to be replaced
84 days and 14 hours ago.
Reply
Ok. I will pay you. However, why did I get two responses from two different specialists. Another one is with 16 years experience
Accepted Answer
Apparently you have two questions open for the same problem that is a new expert. I don't know anything about his qualifications but I have been working as a computer technician in massachusettes for 8 years.
Expert:
PC Specialist
Pos. Feedback:
97.2 %
Accepts:
Answered:
8/30/2009
Computer Support Specialist
8 years experience in the IT field and in customer support.
84 days and 14 hours ago.
Reply
I will pay you.
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