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Question

I'm having problems with my wireless internet connections, which I never have had before. I can't seem to access certain sites or portions of sites that I had no trouble with before the weekend. For example: I can't access the page preview section of amazon.com, and now I can't access amazon.com at all, and I can't access the on-line order section of papajohns.com, as well as other websites.

Submitted: 84 days and 14 hours ago.

Category: Computer

Value: $14

Status: CLOSED

Computer OS: Windows XP
Browser: IE

Already Tried:
I have reset my computer several times. I have run Iolo System Mechanic several times, which has repaired several problems, such as hard disk error, registry updates, hard drive defragging, system clutter, and has reported no problems with my computer.

Posted by PC Specialist 84 days and 14 hours ago.

Answer

Please try this open internet explorer
Then click on tools and then internet options
Click on advanced at the top of the window
Then click on reset or restore to default at the bottom
Then click apply and then click on ok
Then close internet explorer
Now reopen it and check one of those sites
Please let me know the results of doing this

84 days and 14 hours ago.

Reply

partial improvement: able to successful access page preview on amazon.com (and amazon.com as well) still having problems accessing myherbalife.com and online order section of papajohns.com (error is internet explorer cannot display the webpage). The papajohns.com error is not a problem, however myherbalife.com is important for me to access. Thanks for help so far!

Posted by PC Specialist 84 days and 14 hours ago.

Info Request

ok what happens when you try to go to myherballife.com?

84 days and 14 hours ago.

Reply

I get error message as follows: internet explorer cannot display the webpage.

Posted by PC Specialist 84 days and 14 hours ago.

Answer

Ok click on tools and then internet options
Then click on the security tab at the top
Click on the sites button
Now type in myherballife.com
Then click on the add button
Do the same for papajohns.com
Then click on the close button
Then click on apply and then on ok
Close internet explorer and then reopen it again
Now test the sites and please let me know the results

84 days and 13 hours ago.

Reply

successfully added sites to security tab in advanced options. Still cannot access these sites. In addition, I can't access amazon.com again. After successfully accessing amazon.com, I went to twitterwall to vote for friend who is on wall for Mr.Twitter award; after that I could not access amazon.com even after resetting advanced options. Sorry for making it worse! I didn't think that was a problem. Thanks for your help so far.

Posted by PC Specialist 84 days and 13 hours ago.

Answer

It sounds to me like you may have some malware on your machine

Please download and install malwarebytes from here: Click Here
You only need the free version of it
Then update it once it is installed
Do a full system scan with it and then remove anything it finds
Once done restart internet explorer and try the sites again

84 days and 13 hours ago.

Reply

thanks for your help. It sounds like I'll have to do a systems reset to put this in action. how do I get back in touch with you if there's still a problem? and if I hit accept now, since you have helped somewhat, will this end our online conversation?

84 days and 13 hours ago.

Reply

have downloaded malwarebytes and performing scan: already two infected objects found. Looks like I don't need to reset yet. Surprised that Iolo's System Mechanic couldn't find these malware! thanks for your help so far.

Accepted Answer

You do not have to do a system restore at all in fact that may make it go back to the way it was before we started. Please try what I have just given you and if it still isn't working please let me know so that we can continue to try and solve the problem.

Also if you accept you can still come back here and post to me.
If you get off this page somehow you can come back by going to this website
http://www.justanswer.com/questions/2heth-having-problems-wireless

Edited by PC Specialist on 8/30/2009 at 1:41 PM

Accepts:
Expert:	PC Specialist
Pos. Feedback:	97.2 %
Answered:	8/30/2009

Computer Support Specialist

8 years experience in the IT field and in customer support.

84 days and 13 hours ago.

Reply

got it I will continue the scan and wait for results: 4 infected objects found so far. You've been very helpful.

Posted by PC Specialist 84 days and 13 hours ago.

Info Request

That's great hopefully those are the items causing the problem.
If after removing them the problem is still there just let me know.

84 days and 13 hours ago.

Reply

Thank you.

Posted by PC Specialist 84 days and 13 hours ago.

Info Request

your welcome

84 days and 12 hours ago.

Reply

hello. I've finished the malwarebytes scan. It found 18 infected objects. I removed them, and restarted my computer. I still cannot access www.myherbalife.com and I get the same error (internet explorer cannot display the webpage.)

Accepted Answer

Ok please download and install firefox from here: Click Here
Then try opening the site using firefox

Accepts:
Expert:	PC Specialist
Pos. Feedback:	97.2 %
Answered:	8/30/2009

Computer Support Specialist

8 years experience in the IT field and in customer support.

84 days and 11 hours ago.