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I have a Gateway E-4000 where the CD and dvd drives no longer load. Device manager indicates a yellow ! that the drivers for these drives are likely corrupted. I have tried to update the drivers, uninstall the drive and restart the computer none have corrected the problem. I find that the Drivers (red) cd that came with the computer when examined on another computer does not list drivers for the cd and dvd drives. I have tried an external optical iomega cd/dvd USB connected drive that works on other computers, it does not work on this gateway. It also shows up in devise manager with a yellow !. Something is blocking the use of a cd and dvd internal and external drives on this computer. Do you have a suggestion on how to correct this problem. Thanks XXX XXX-XXXX Fred

Submitted: 90 days and 16 hours ago.

Category: Computer

Value: $18

Status: AWAITING CUSTOMER ACTION

Computer OS: Windows XP
Browser: AOL

Already Tried:
I have a Gateway E-4000 where the CD and dvd drives no longer load. Device manager indicates a yellow ! that the drivers for these drives are likely corrupted. I have tried to update the drivers, uninstall the drive and restart the computer none have corrected the problem. I find that the Drivers (red) cd that came with the computer when examined on another computer does not list drivers for the cd and dvd drives. I have tried an external optical iomega cd/dvd USB commected drive that works on other computers, it does not work on this gateway. It also shows up in devise manager with a yellow !. Something is blocking the use of a cd and dvd internal and external drives on this computer. Do you have a suggestion on how to correct this problem. Thanks XXX XXX-XXXX Fred

Posted by Robert Preston 90 days and 15 hours ago.

Answer

Hi,

Try this:
http://www.geekstogo.com/forum/CDgone-file8.html

Download that, run cdgone.reg (not the other file, just cdgone.reg)

Restart your computer, drives should be back...

Rob

90 days and 15 hours ago.

Reply

I need help in editing the register to activate the regedit4 changes. Please call XXX XXX-XXXX of send email to XXXXX@XXXXXX.XXX. I will pay exta if you can get my CD and DVD drives working again. Fred

Posted by Robert Preston 90 days and 15 hours ago.

Answer

Hi,

I can't call you, unfortunately.

What happens when you double click on cdgone.reg and try to add it?

Rob

90 days and 14 hours ago.

Reply

can you edit my registry to correct the CD and DVD loading problems?

Posted by Robert Preston 90 days and 14 hours ago.

Info Request

I'm so confused. Did you try running the cdgone.reg I provided or not?

Rob

90 days and 14 hours ago.

Reply

Yes but I do not know if I did it correctly.

90 days and 14 hours ago.

Reply

I downloaded cdgone and got
REGEDIT4
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]
What do I do with this?

Posted by Robert Preston 90 days and 14 hours ago.

Answer

It shouldn't open in a text editor

Right click on the file and see if it has an option like "Run" "Install" or "Add to Registry" or something similar

Rob

Accepted Answer

Or you can do it this way:

Click on Start and then Run...

Type in regedit, and then press OK

In regedit, click on File, and then Import

Enter the filename or otherwise locate the ".reg" file you want to enter, and press OK

The contents of that ".reg" file will be entered into the registry.

Accepts:
Expert:	Robert Preston
Pos. Feedback:	96.9 %
Answered:	8/24/2009

Computer Support Specialist

5+ Years in the IT Field, Laptop Repair, Networking, Programming, etc

90 days and 14 hours ago.

Reply

Your last suggest approach solved the problem. I will be happy to pay you $30 for your help. Fred

Posted by Robert Preston 90 days and 14 hours ago.

Info Request

Glad to hear it worked. I believe you can give me a bonus if you would like to.

Rob

Posted by Robert Preston 90 days and 14 hours ago.

Info Request

Wow I see you did. Very generous, thank you!

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Answer

Hi, Try this: http://www.geekstogo.com/forum/CDgone-file8.html Download that, run cdgone.reg (not the other file, just cdgone.reg) Restart your computer, drives should be back... Rob

Reply

I need help in editing the register to activate the regedit4 changes. Please call XXX XXX-XXXX of send email to XXXXX@XXXXXX.XXX. I will pay exta if you can get my CD and DVD drives working again. Fred

Answer

Hi, I can't call you, unfortunately. What happens when you double click on cdgone.reg and try to add it? Rob

Reply

can you edit my registry to correct the CD and DVD loading problems?

Info Request

I'm so confused. Did you try running the cdgone.reg I provided or not? Rob

Reply

Yes but I do not know if I did it correctly.

Reply

Answer

It shouldn't open in a text editor Right click on the file and see if it has an option like "Run" "Install" or "Add to Registry" or something similar Rob

Accepted Answer

Or you can do it this way: Click on Start and then Run... Type in regedit, and then press OK In regedit, click on File, and then Import Enter the filename or otherwise locate the ".reg" file you want to enter, and press OK The contents of that ".reg" file will be entered into the registry.

Reply

Your last suggest approach solved the problem. I will be happy to pay you $30 for your help. Fred

Info Request

Glad to hear it worked. I believe you can give me a bonus if you would like to. Rob

Info Request

Wow I see you did. Very generous, thank you!

Related Computer Questions

Hi,

Try this:
http://www.geekstogo.com/forum/CDgone-file8.html

Download that, run cdgone.reg (not the other file, just cdgone.reg)

Restart your computer, drives should be back...

Rob

Hi,

I can't call you, unfortunately.

What happens when you double click on cdgone.reg and try to add it?

Rob

I'm so confused. Did you try running the cdgone.reg I provided or not?

Rob

It shouldn't open in a text editor

Right click on the file and see if it has an option like "Run" "Install" or "Add to Registry" or something similar

Rob

Or you can do it this way:

Click on Start and then Run...

Type in regedit, and then press OK

In regedit, click on File, and then Import

Enter the filename or otherwise locate the ".reg" file you want to enter, and press OK

The contents of that ".reg" file will be entered into the registry.

Glad to hear it worked. I believe you can give me a bonus if you would like to.

Rob