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Question

my HP 5100 series all in one printer willonly print 3-4 lines and then it stops and rejects the page.
I have checked the cartridges and connections between the computer and the printer and all seem ok.

now what?

Submitted: 107 days and 5 hours ago.
Category: Computer
Value: $14
Status: CLOSED
+
Read More
Posted by Sudipto 107 days and 5 hours ago.

Info Request

Hi,
What is the exact model no. of the printer?

What do you use Xp or Vista?

107 days and 4 hours ago.

Reply

HP C5100 Vista

Posted by Sudipto 107 days and 4 hours ago.

Info Request

Ok
32bit or 64 bit Vista?

107 days and 4 hours ago.

Reply

32 bit I think

Posted by Sudipto 107 days and 4 hours ago.

Info Request

Please follow the steps below and let me know .

1. Click Start, type system in the “Start Search” box, and then click System Information in the “Programs” list.
2. The operating system appears as follows:
* For a 64-bit version operating system: x64-based PC appears for the “System type” under “Item”.
* For a 32-bit version operating system: x86-based PC appears for the “System type” under “Item”.

107 days and 4 hours ago.

Reply

We have a 64-bit version os

Posted by Sudipto 107 days and 4 hours ago.

Info Request

Please let me know the exact model like 5140 or 5150 etc??

107 days and 4 hours ago.

Reply

c5100

Accepted Answer

Hi,

Please click on this LINK and follow the steps one by one

1. Click the Download only button.
2. Click the Run button to begin the download.
3. Follow the on-screen instructions to begin the installation process.
4. Click Finish.
5. Click This program installed correctly.
6. To run the utility, click Start (or hit Ctrl+Esc or hit Windows key on your keyboard), All Programs, HP, HP Print Diagnostic Utility.
7. Follow the on-screen instructions.
8. If the issue continues, turn your printer on and off, disconnect and reconnect the printer cable from the computer and the printer, and restart the computer.
9. After the computer has restarted, please cancel any pending print jobs, if prompted.

Picture
Expert: Sudipto
Pos. Feedback: 98.3 %
Accepts: 
Answered: 8/8/2009

Computer Hardware Engineer

Certificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting

105 days and 11 hours ago.

Reply

I'm not very computer literateand could not follow your instructions. Having already spent 3 hours on the problem, I decided it would be easier to buy a new printer!

Posted by Sudipto 105 days and 11 hours ago.

Info Request

OK AS you wish

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