This is what happened: i bought a prepaid phone with prepaid service from them online. They charged my credit card & set me up for recurring monthly payments. But when they sent me the package, they made a mistake and included a different SIM card with my phone. I live in MN and was given a MN phone nber when i ordered. They instead sent me a Kit with NY nber . I called them 3 three times and each time they told me it was gonna take 24h to reverse the nbers. Never happened. I finally asked them to cancel the service and refund the 1st prepaid service month and we agreed to that.To my surprise, not only did i not get a refund, they withdrew from my account the following month. I was pissed and went to Tmobile store to have them resolve the mis-hap once and for all. They even gave me a print out of the record that clearly showed that i canceled. The following month, they withdrew from account again! Do i have a case here?

Does this case qualify for punitive damages?