The Aspire 1 does not have a cd/dvd drive. I have no idea what you mean about
being detected by the "m/b" (what is that?).

How would I remove a hard drive and what is a tech check? Does that mean you have
no advice other thn to call Acer?

I was very disappointed with your initial response since it seemed to demonstrate a lack of familiarity with the Acer Aspire One netbook. It referred to disabling the cd/dvd drive, but these netbooks do not come with cd/dvd drives. It also hinted at disabling the hard drive--how does a non-expert even think about doing that? The answer used techie terms such as m/b which meant nothing to me--a non-expert--and seemed to ultimately suggest that the best thing to do was to ask someone else more qualified for assistance ("call a tech").

The reply to my follow up question seemed to ignore the fact that I had attempted to reset and repower several times (and even once removed the battery before
doing so). It then said if that fails to bring it in for repair.

This was my first use of justanswer.com and I thank you for your time and effort. However, since the basic principle here is that the customer must be satisfied, I must respectfully say that I am not satisfied with your answer.