Question

I signed a contract with a company to get a modification on my mortgage in November 2008. They had a guaranteed money back offer and I felt secure.. I waited and at first they kept me up to date on their progress. After a while they stopped calling and only e-mailed me with updates. I began to get impatient and called them. They didn't give me any information and said they were still working on it. In March of 2009 I asked for more information. They kept asking me to send updates on my paperwork such as bank statements and such. By April I had enough and wrote a letter telling them that I wished to terminate my dealings with them, and that I wanted a refund. They no longer answered my e-mails, faxes, or phone calls. Then in June 2009 the President sent me an e-mail stating that he refused to give me a refund because I had breeched the contract by talking to my lending companies. I didn't contact anyone while under contract with them and I sent them proof of this.