Hello,
This error is happening because your computer printer driver/excel paper size is set to 11 x 17 and the paper size setting in the printer is set to a different size.
You need to change the paper size setting of the tray the paper is in to 11 x 17 on the printers control panel. (the how to will be in the user manual) Its usually pretty straight forward just follow the LCD menus, probably under paper handling, then tray size etc
Start by pressing menu and then use the up and down arrows to find the required settings.
Hi,
Is the printer tray set to 11 x 17 on the menus and physically with the sliders in the tray?
They both have to match.
Yes, you need to pick up your level of assistance. I am technically competant and I'm the one in the office that everyone comes to with minor computer/software problems. We have a consultant to deal with major issues.
I also print 11X17 from other software programs without having any problems. It's occuring with excell spreadsheets only. The other weird thing is the error message on the LED of the printer will say to set the size to 11X17, (which it is both in the printer properties on in page setup in excell) but it doesn't show 11X17 as an option on the menu of printer LED. It only shows A4, etc type sizes.
This ping ponging emails could take a while as this problem isnt usual, especially with our time difference.
I have very little information yet of which driver you are using, which tray etc.
I would try the following.
Print to a specific tray in printer properties.
Update the driver to the current version (may have had a couple of tweaks)
Try and reset the printer to factory defaults and then set up say tray 2 to hadle your 11 x 17 and try again.
If this all fails then it must be excel which is at fault (seems doubtful though) but as i am only a printer tech would not be able to help there.
Let me know how you get on
Printer Engineer
Specialist printer technician 15+ years, HP, Epson, Brother, Lexmark, Kyocera
I've done all of the above and the time lapse is not efficient, I've got to get help quickly and I've already lost 3 days.
I appreciate your effort but it's time to drop the attempt for assistance. How do I request my deposit back.