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I have an HP C720 all in one machine and every time I want to scan a document it seems to have lost the 'Scan to' setting, it can't be typed in and I have to un-install the software, run a reg clean up and install the lot again, any help available?

Submitted: 165 days and 11 hours ago.

Category: Computer

Value: $20

Status: AWAITING CUSTOMER ACTION

OS: Windows XP; Browser: Firefox

Already Tried:
I have to un install and reload every time it happens!

Answer

Hello,

Thank you for asking..

Here once again you have to reinstall the driver.. first uninstall the driver.. n then unplug the printer n keep it unplug for 30 minutes.. then replug it to the PC n power.. n install the updates driver from this
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=HP+C720&submit.x=12&submit.y=8

I hope this will solve you problem.. if not please ask me again..

Please ACCEPT

Accepts:
Expert:	Steve
Pos. Feedback:	94.6 %
Answered:	6/11/2009

Computer Hardware Engineer

12+ years of experience repairing computers and printers

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I have an HP C720 all in one machine and every time I want to scan a document it seems to have lost the 'Scan to' setting, it can't be typed in and I have to un-install the software, run a reg clean up and install the lot again, any help available?

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OS: Windows XP; Browser: Firefox Already Tried: I have to un install and reload every time it happens!

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OS: Windows XP; Browser: Firefox

Already Tried:
I have to un install and reload every time it happens!