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I was paying bills online & had apaper jam-pulled out paper from the back-will not print-shuts of sometimes-have message on screen "Photo Tray Problem"- I corrected that problem-then the printer says "Do not shut off on power strip or from wall-makes noises as if it is going to print-paper will go thru where I can pull it out from the back or sometimes it will come all the way thru-keeps telling me to lift output tray, verify the photo tray is pushed in untilit stops, lower output tray. What do I need to do? I've had the printer since Dec. 13, 2008.

Submitted: 170 days and 22 hours ago.
Category: Computer
Value: $11
Status: AWAITING CUSTOMER ACTION
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Posted by Mosesclive 169 days and 5 hours ago.

Info Request

Hi XXXXXXX. Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

Please provide us the make and the model number of the printer to assist you.
-What operating system are you using?
-What internet browser are you using?
-What have you already tried?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

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