JustAnswer
>
Computer
Ask A Question
|
Register
|
Login
|
Help
Computer
Ask a Computer Question, Get an Answer ASAP!
Have your own
Computer
question?
16 Tech Support Specialists are Online Now
Type your computer question here...
characters left:
Not a Computer Question?
Question
my laptop has no sound, how do I fix this problem
Submitted: 292 days and 8 hours ago.
Category: Computer
Value: $9
Status: AWAITING CUSTOMER ACTION
+
Read More
Optional Information
OS: Windows XP; Browser: Other
Already Tried:
I have checked the sound buttons and cannot get it to come on.
Posted by
Austin Atkins
292 days and 8 hours ago.
Info Request
Hello XXXXXXXXX, my name is XXXXXX XXX I'll do my best to assist you.
Could you please click start. Right Click on "My Computer" and choose properties. Select the hardware tab and choose device manager. Do you see any red x's or yellow exclamation marks? Thanks.
Also, could I have the model of your computer?
Thank you.
Austin
292 days and 8 hours ago.
Reply
no
Posted by
Austin Atkins
292 days and 8 hours ago.
Info Request
Ok. Please click start, control panel. Sounds speech and audio devices. Sounds and audio devices.
When the window pops up. On the volume tab. Do you have the option of checking "Place volume icon in the taskbar" or is it greyed out?
This picture shows what it looks like.
http://www.xp-tips.com/images/sound-audio-properties.jpg
Thank you.
Austin
292 days and 7 hours ago.
Reply
I cannot pull up that window. It shows that my speakers and the audio are working. But they are not. I still have no sound.
292 days and 7 hours ago.
Reply
I cannot pull up that window. It shows that my speakers and the audio are working.
Posted by
Austin Atkins
292 days and 7 hours ago.
Info Request
What happens when you try to navigate to this window?
Try to do this.
Click start. Run.
Type services.msc and press enter.
Scroll down to Windows Audio. Right click this and choose restart. then see if you can navigate to that window.
Thanks.
Austin
292 days and 7 hours ago.
Reply
I am very sorry but it is not pulling up that window. Mine says playback recording and sound that is it.
Posted by
Austin Atkins
292 days and 7 hours ago.
Info Request
Did you try the services.msc as I mentioned or is it this windows that will not pull up?
Austin
292 days and 7 hours ago.
Reply
that one will pull up but I do not get sound and audio device properties.
Posted by
Austin Atkins
292 days and 7 hours ago.
Info Request
Ok. Could I have the model of your computer?
Thanks.
Austin
292 days and 7 hours ago.
Reply
aspire 5920-6423 s/n-LXAKVOX5858070946CZ502
SNID XXXXXXXXXXX
Posted by
Austin Atkins
292 days and 7 hours ago.
Info Request
Please see this link:
http://us.acer.com/acer-v2/service.do?LanguageISOCtxParam=en&miu10einu24.current.attN2B2F2EEF=3750&sp=page15e&ctx2.c2att1=25&miu10ekcond13.attN2B2F2EEF=3750&CountryISOCtxParam=US&ctx1g.c2att92=453&ctx1.att21k=1&CRC=2054404012
Select notebook, aspire, aspire 5920.
For operating system, choose XP home 32.
Then click the download button for the Audio Driver. Save this to your desktop.
When it is downloaded, right click this folder and choose Unzip or Extract all. Then after this it should show you several files. Look for a file named "Setup" double click this to begin installation. When this is done, restart your computer and let me know if the sound works. Thanks.
Austin
292 days and 6 hours ago.
Reply
Austin, this is not working either. I have tried it. Let me know what to do next.
Posted by
Austin Atkins
291 days and 21 hours ago.
Info Request
Ok. Do you know about how long ago the sound was working?
Austin
+
Read More
Related Computer Questions
We need to use sharepoint designer to save the work my child
My internet will not let me log out when I hit the X, only
MS Office Outlook 2007 will not start; error message says ca...
my total care advisor stopped working.
Having trouble with HP C5280. Showing error messages " out
My recent question was not answered in order to solve my pro...
My husband has an Acer Extensa 5620 that won't boot up and
my hp m8226x media center will not power up.