Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

15 Tech Support Specialists are Online Now

characters left:

Not a Computer Question?

Question

My mouse stopped working and in trying to repair I get the message that it needs a file usbhis.sys available in fix #3 (which IS on the computer. However, when it searches for the file it cannot fing it. I have sownloaded the file from the Microsoft web site and have it on a USB memory stick but don't know where to send it to make the repair. I tried to re-downoad and install Service pack #3 but it won't allow me to get it downloaded. How do I procedd now?

Submitted: 175 days and 8 hours ago.

Category: Computer

Value: $16

Status: CLOSED

OS: Windows XP; Browser: IE

Already Tried:
It was working okay and suddenly stopped. Have tried to get the usbhid.sys file to re-install it but don't know where to install it nor if that is the solution. Maybe I should try to direct the search for the file to the usb memory stick to see if that will work?

Posted by Mosesclive 174 days and 23 hours ago.

Info Request

Hi need to know few things, how did this mouse went off what was the application or software you were working after that you started to face the mouse issue, when was it working fine last time and what was the troubleshooting steps you performed to fix it yourself. These info will help me to get to the point

Regards

174 days and 15 hours ago.

Reply

Can't recall exactly when the issue started. It just occured when I sat sown to the computer one morning about two weeks ago. Since that time I am using another mouse on the regular mouse port. There doesn't seem to be any problem with any of the other USB connections such as memory sticks or my wireless connection to the hub on another computer connected by cable to the Intenet provider.

Have searched for the file and found it listed in three places:

windows\system
windows system32\drivers
windows\drivercache\1386\driver.cab

When I try to copy the file from the USB memory I cannot do so but I have not tried to copy the file to a disk drive and then move it from that drive.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Computer

Have your own Computer question?

Question

Optional Information

Info Request

Reply

Related Computer Questions