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My Windows programs (Word, Excel) just started malfunctioning. Word won't open at all, Excel will open but won't open any files, even the one I just created and saved to the hard drive as a test.

I am running Vista (sigh), Home Premium edition, on an Acer Aspire 9410Z.

Help!

Submitted: 187 days and 18 hours ago.
Category: Computer
Value: $16
Status: AWAITING CUSTOMER ACTION
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Optional Information

OS: Windows Vista; Browser: Firefox

Already Tried:
I tried opening files from a different computer and they opened fine,so I know its not the files. Other programs on the computer work fine.

Posted by Anthony Brewster 187 days and 18 hours ago.

Answer

Hello. Try to run the diagnostics tool...

http://office.microsoft.com/en-us/help/HA012340761033.aspx

Since you can access excel still, try this...

Excel
Click the Microsoft Office Button, and then click Excel Options.
Click Resources.
Click Diagnose, click Continue, and then click Start Diagnostics

BEST OF LUCK! :)

187 days and 18 hours ago.

Reply

I have opened Excel and do not see a button labeled "Microsoft Office"?

Posted by Anthony Brewster 187 days and 18 hours ago.

Answer

Its the File button, the Windows Logo in the top left corner that gives you the drop down list to save, save as, print, etc

187 days and 17 hours ago.

Reply

There is no "Excel Options" selection int he drop-down under "File"

Please don't just throw answers at me- this is very frustrating. If you don't have Excel 2003 open in front of you to walk me through this then don't guess - pass m e on to someone who can help.

Posted by Anthony Brewster 187 days and 17 hours ago.

Answer

Oh ok im sorry i though since you were running Windows Vista that you were running Office 2007! You didnt tell me anything different! Im not guessing i worked for microsoft so i know!

To run the Diagnostics on Office 2003, you have to do this...

1) Click Start
2) Click All Programs
3) Click On Your Office Folder
4) Go to Microsoft Office Tools
5) Click Microsoft Office Diagnostics
6) Continue with the instructions....

Here is a GUIDE with PICUTERS (LOOK AT THE GUIDE SO YOUR NOT CONFUSED)

http://www.makeuseof.com/tag/how-to-detect-and-fix-ms-office-problems-using-ms-office-diagnostics-windows/

BEST OF LUCK! :)

187 days and 17 hours ago.

Reply

There is no "Diagnostics" program under "Tools". Maybe that wasn't part of the 2003 MS Office suite. Can I download it for free from somewhere?

I did a search and did find a memory diagnostics program, which I ran but it found no errors.

Now what?

Posted by Anthony Brewster 187 days and 17 hours ago.

Info Request

<p>Did you Office 2003 come pre-instatlled or do you have a cd?</p>

187 days and 17 hours ago.

Reply

Pre-installed when I bought the computer.

Posted by Anthony Brewster 187 days and 17 hours ago.

Answer

Thanks! Try this from the Microsoft Website for me please!

http://support.microsoft.com/kb/821593

Method 2: Run the Detect and Repair Tool from Add or Remove Programs

1) Click Start
2) Click Control Panel
3) Double-click Add or Remove Programs,
4) Click Microsoft Office 2003, and then click Change.

In the Microsoft Office 2003 Setup dialog box, click Reinstall or Repair, and then click Next. Click either Reinstall Office or Detect and Repair errors in my Office installation, and then click Install.

Note: If you choose to detect and repair problems in your Microsoft Office installation, click to select the Restore my Start Menu Shortcuts check box to rebuild your Microsoft Office shortcuts

i hope this works for you!

Edited by PC Security on 5/19/2009 at 3:34 PM

187 days and 16 hours ago.

Reply

OK, I have to go to work now but I will try this when I get home tonight and get back to you.

Posted by Anthony Brewster 187 days and 16 hours ago.

Answer

ok thank you! i will be here!

GOD BLESS!

186 days and 8 hours ago.

Reply

I re-installed Office and there is still no "Diagnostics" program in the Tools folder, and I still have the same problem with MS Word and Excel.

Answer

Sorry to hear that. In this case, you will need to contact the Microsoft Office General Assist Dept.

Please start here for help...

http://support.microsoft.com/common/international.aspx?gprid=2488&acty=Start&ctl=Region&wf=Workflow&rdpath=1

GOD BLESS!

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Expert: Anthony Brewster
Pos. Feedback: 95.5 %
Accepts: 
Answered: 5/21/2009

PC SECURITY

MICROSOFT SECURITY EXPERT (PC SAFETY) FOR INFECTIONS, HANDLING WINDOWS GENUINE, ALSO I.T. SPECIALIST

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