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i got rid of some viruses and reloaded aol 9.1. i get up to where it says aol will now install the files required for you to connect to the service. Click yes to install these files. You may be asked to restart your computer otherwise you will be able to connect, I click yes and the computer restarts and loads up and then when i click on aol 9.1 that same box comes up asking me to do the same thing. yikes Any answer you can provide would be greatly appreciated or should i call aol? thank you

Submitted: 196 days and 20 hours ago.
Category: Computer
Value: $16
Status: EXPERT IS AWAY
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Optional Information

OS: Windows Vista; Browser: IE

Already Tried:
i reloaded aol and it was sucessfully installed but i keep getting the box that say i have to restart and it keeps bringing me back to it

Answer

Hi XXXXXXXXXXXX,
Please try the steps below:-

- First uninstall all AOL programs going through start > settings >Control Panel > Programs>installed programs

- Restart Machine

- Go into registry i.e. Start >search , now type regedit in the search box and click OK

- Using the navigation on the left go to HKEY_LOCAL_MACHINE and click the +

- Now go to SOFTWARE and click +

- Now America Online and click +

- You'll now see lots of folders inside America Online, Delete all.To delete them right click and select delete:.E.g - ACS, American Online, AOL, Common, OCP, Uninstalls, AOL Toolbar.

- Now close down the registry editor.
After that commence a new AOL install.

See if it helps.

If you find my answer useful, please press the Accept button and give me a positive feedback (and I will give a positive feedback). Bonuses are appreciated. If you need any further help just contact me!!


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Expert: PC mechanic
Pos. Feedback: 98.9 %
Accepts: 
Answered: 5/10/2009

Computer Software Engineer

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

196 days and 19 hours ago.

Reply

I got as far as software cnt fin

aol

Posted by PC mechanic 196 days and 18 hours ago.

Info Request

Well they should be there.Search around.IF you dont find close registry editor and try to install AOL.

196 days and 18 hours ago.

Reply

Might as well forget it I caN only get as get as far as hkey local machine thanks anyway

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