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I have just installed my new HP offficejet H470, every time I try to print I get a message saying the carriage is stalled, I have followed all of the help guidelines to no effect, what can I do?

Submitted: 196 days and 21 hours ago.
Category: Computer
Value: $16
Status: AWAITING EXPERT REPLY
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Optional Information

OS: Windows Vista; Browser: Firefox

Already Tried:
There is no paper jam, the resume button seems to try making the carriage move with limited success, power off and on again has no effect.

Posted by shibaranjan 196 days and 21 hours ago.

Answer

hi...
thanks for using just answer


Resume light Battery charging light Left print cartridge light Right print cartridge light Power light
Blinking Off Off Off Off
Figure 12: Power light off, resume light blinks
View Full Image


Issue

Paper jam or paper motor stall.
Solution

Clear the jammed paper. After clearing the jam, press the Resume button (
View Full Image
) to continue the print job. If no paper jam exists, press the Resume button (
View Full Image
). If this does not work, try turning the printer off and then on again, and resend the print job.
Resume light Battery charging light Left print cartridge light Right print cartridge light Power light
Blinking Off Off Off Blinking
Figure 13: Power light blinks, resume light blinks
View Full Image


Issue

Paper jam or carriage stall.
Solution

Clear the jammed paper. After clearing the jam, press the Resume button (
View Full Image
) to continue the print job. If no paper jam exists, press the Resume button (
View Full Image
). If this does not work, try turning the printer off and then on again, and resend the print job.
Issue

An unsupported USB device or hub is connected to the device.
Solution

Remove the USB device or hub.
Resume light Battery charging light Left print cartridge light Right print cartridge light Power light
Blinking Off On On Blinking
Figure 14: Power light blinks, resume light blinks, left and right print cartridge lights on
View Full Image


Issue

Paper jam or service station stall.
Solution

Clear the jammed paper. After clearing the jam, press the Resume button (
View Full Image
) to continue the print job. If no paper jam exists, press the Resume button (
View Full Image
). If this does not work, try turning the printer off and then on again, and resend the print job.
Resume light Battery charging light Left print cartridge light Right print cartridge light Power light
Blinking Off On On Off
Figure 15: Resume light blinks, left and right print cartridge lights on
View Full Image


Issue

Paper jam or pick motor stall.
Solution

Clear the jammed paper. After clearing the jam, press the Resume button (
View Full Image
) to continue the print job. If no paper jam exists, press the Resume button (
View Full Image
). If this does not work, try turning the printer off and then on again, and resend the print job.
Resume light Battery charging light Left print cartridge light Right print cartridge light Power light
Blinking Off Blinking Blinking Off
Figure 16: Resume light blinks, left and right print cartridge lights cycle
View Full Image


Issue

Paper jam or switch motor stall.
Solution

Clear the jammed paper. After clearing the jam, press the Resume button (
View Full Image
) to continue the print job. If no paper jam exists, press the Resume button (
View Full Image
). If this does not work, try turning the printer off and then on again, and resend the print job.


Hope this will help you

If you found my answer helpful please click the ACCEPT button. Keep in mind that I will continue to help even after you click Accept.
Positive Feedback is greatly appreciated.

















































































196 days and 21 hours ago.

Reply

Unfortunately not particularly helpful, I've tried all the above with no success which is the reason I'm seeking a little further assistance or new ideas, very grateful for your time and anything you may suggest.

Posted by shibaranjan 196 days and 21 hours ago.

Answer

thanks for your reply

here i am trying my best
give me some time so that i will have some other solution

thanks

196 days and 21 hours ago.

Reply

I know you're trying and I'm thankful for that, just see what you can do, if it's beyond saving that's fine

Posted by shibaranjan 196 days and 21 hours ago.

Answer

hi...
here i have another solution

Complete the following steps to clear the jam.
  1. Turn off the printer.
  2. Remove the paper that is not jammed from the input tray and the output slot.
    NOTE: Do not put your hands inside the input tray. Use tweezers instead, and be careful not to scratch the inside of the printer.
  3. Locate the paper jam.
  4. If the paper is visible from the output slot, pull it out from the slot. Otherwise, open the front access cover and clear the jammed paper.
    NOTE: Remove jammed paper slowly and steadily to prevent it from tearing.
  5. If the print carriage is obstructing the jam, gently push it to one side, and then remove the paper.
    Figure 1: Remove jammed paper
    View Full Image
  6. If the jammed paper is not visible in the print area located inside the printer, remove what is visible in the input tray.
  7. After you clear the jam, close the front access cover and turn on the printer.
  8. Load blank paper in the printer.
  9. Press the Resume button (
    View Full Image
    ) to continue the print job.
    The printer will continue the print job on the next page. You will need to resend the page or pages that were jammed in the printer.























Answer

hi..
here i am providing you a link to download the manual to solve your problem

http://static.compusa.com/pdf/HP-H470b-Printer-Manual.pdf

I am wating for your reply
Hope this above will help you

If you found my answer helpful please click the ACCEPT button. Keep in mind that I will continue to help even after you click Accept.
Positive Feedback is greatly appreciated.

Picture
Expert: shibaranjan
Pos. Feedback: 94.1 %
Accepts: 
Answered: 5/10/2009

Computer Software Engineer

9 years of experience in computer applications

196 days and 20 hours ago.

Reply

Afraid it's still not doing anything

I have resume and power lights blinking, the driver is ok, no paper jam and the carriage just twitches and makes a nasty sound when the resume button is pressed

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