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Acer Orbicam 5633 application will not run....the camera has operated recently, then may have been affected by malware (?) but even after a reload today of the orbicam software will not operate....the light on the orbicam does not even light up....

Submitted: 196 days and 22 hours ago.
Category: Computer
Value: $19
Status: AWAITING CUSTOMER ACTION
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Optional Information

OS: Windows XP; Browser: Firefox

Already Tried:
Reload of software

Posted by shibaranjan 196 days and 21 hours ago.

Answer

hi..
thanks for using just answer

you may want to try removing the orbicam software and just leaving the driver installed and see if that sorts it out. I have a feeling that the software has a background thread that is causing this issue with messenger.
you remove all the orbicam drivers then downloaded the drivers from here
http://forum.notebookreview.com/showthread.php?t=106595

my friend had the same trouble and found it was the bisonbar software for the lid camara i just close it down in ctrl+alt+del in processes.in the end i just stopped it from starting using msconfig startup.....hope this helps.it worked.

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196 days ago.

Reply

Having removed the application....the camera does not work with Skype & video link within Skype is no longer shown as an option.

Are you saying that I should now try to remove all Orbicam software & then reload from Acer website?

And....I don't understand your point about Messenger & Ms Config....can you explain & tell me what you suggest that I ought to do...step by step????

Posted by Ansh P. 195 days and 20 hours ago.

Info Request

Hello,

 

Go to device manager:

Click on Start > Run
Type devmgmt.msc and press enter
Here expand "Imaging devices" by clicking on "+"

 

Can you see the "Acer Orbicam" here, also if you see is it having some error? (Like a yellow !)

195 days and 19 hours ago.

Reply

Device Manager tells me that device is working (it isn't from my perspective!)....there are no yellow warning icons

Posted by Ansh P. 195 days and 19 hours ago.

Info Request

Have you tried a system restore yet?

195 days and 18 hours ago.

Reply

How?? I'm using XP.....not using Vista.....

Have to leave workstation for a few hours..(an appointment for my daughter)....I'm getting confused.....

Posted by Ansh P. 195 days and 18 hours ago.

Answer

Ya you can do a system restore in XP also,

 

Try to restore the system to a previous date before this problem occoured, it may resolve the issue its creating,to restore follow these process:

 

Click on start > Click on all programs > Click on accessories > Click on system tools > Click on system restore.


System restore will start > Choose "Restore my computer to an earlier time"> choose next > choose a date in which you have not yet faced the problem > Click next

 

System will restart after restore process.

 

See if this works, else reply for further follow-up.

195 days ago.

Reply

Hi,

Did restore & on start up Windows installer wanted to install Orbicam application (which I'd previously removed). This was not on CD as mentioned but is stored on harddrive (inbuilt & external)....so, installed 32 bit orbicam.msi file but when selecting orbicam after that, camera window opened & then rapidly shut again......so, back to square one!

Posted by Ansh P. 194 days and 5 hours ago.

Answer

What is the exact make and model of the Acer?

 

Try this and check if the problem persists:

Download the application software from here, according to your model: http://support.acer-euro.com/drivers/downloads_gd.html

 

Now uninstall the application.

 

Install and run ccleaner from this link: http://www.filehippo.com/download_ccleaner/

 

Reboot the computer.

 

After rebooting the computer, just try to install the latest application downloaded in the previous step.

 

See if this helps.

193 days and 20 hours ago.

Reply

Hi,

Will do....just trying to complete my tax year end figures...so won't get around to acer download etc until tomorrow...thanks....

Posted by Ansh P. 193 days and 18 hours ago.

Info Request

Ok sure, keep me updated.

191 days and 13 hours ago.

Reply

Do I download the Logitech or the Bison software.....I have Acer Aspire 5633???

Thank you for reminding me about Crap Cleaner....for when I get there!!!

Posted by Ansh P. 191 days and 13 hours ago.

Info Request

Go to device manager as I mentioned in previous steps, right click on the webcam and select properties. You can see the manufacturer there.

191 days and 12 hours ago.

Reply

Hi,

The download is for Vista platform only. But I have also just found Bison.exe on my machine, which I was unaware of.......suggestions

Posted by Ansh P. 191 days and 12 hours ago.

Info Request

You can choose the exact operating system from the dropdown menu on the top for operating system. Just choose Windows XP there to list drivers for your operating system.

191 days and 12 hours ago.

Reply

OK

191 days and 11 hours ago.

Reply

Cool Hi Ansh,

I can see drivers....choosing drop downs for Notebook, Aspire, model 5633 I can still only see Vista version, unless that serves perfectly well for XP?

Am I missing something at this late stage of the day in the UK?

David

Posted by Ansh P. 191 days and 11 hours ago.

Answer

Here is a better link for the drivers: http://support.acer-euro.com/drivers/notebook/as_5630.html

 

You can also see this picture on how to choose operating system from the previous link I gave:

graphic
View Full Image

191 days and 11 hours ago.

Reply

Smile Hi Ansh,

We're gettig nearer....it's downloaded but I need to open with evaluation version of Winzip 12.0 but, whether I choose 'Install' or 'Actions>Install', I get the same dialogue box apearing which reads:

" Cannot install: SETUP or INSTALL programme file name contains folder information. Use Actions/Checkout instead".

Best,
David

191 days and 11 hours ago.

Reply

Hi Ansh, Need to sleep, hope to hear, Best, David

Posted by Ansh P. 191 days and 6 hours ago.

Answer

Hi,

 

First of all unzip the driver into a folder. Now done follow this:

 

Go to device manager > right click on the camera and click uninstall.

 

Install and run ccleaner from this link: http://www.filehippo.com/download_ccleaner/

 

Reboot the computer.

 

After rebooting the computer, just the computer will find new hardware and add new hardware will start. Just follow the normal installation process.

 

See if this helps.

191 days and 1 hours ago.

Reply

Hi, Unzipped into folder on C drive......Ran CCleaner after using Device Manager to uninstall camera, then rebooted. There was no auto detection of new hardware....so went back into Device Manager & Logitech showing again & software in C drive folder.........I can try it again??? David

Answer

Do this:

 

  1. First of all unzip the driver into a folder. Now done follow this:
  2. Go to device manager > right click on the camera and click uninstall.
  3. Now run ccleaner (Be sure to fix registry and clean all "not required" files)
  4. Go back to device manager and click on action > "scan for hardware changes"
  5. The computer will find the hardware. Just follow the normal installation process.

See if this helps.

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Expert: Ansh P.
Pos. Feedback: 100.0 %
Accepts: 
Answered: 5/17/2009

Computer Systems Analyst

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