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I have a HP Coler Laserjet 3600n. It is indicating that Tray 2 is empty, but Tray 2 is actually full. This began after I had a paper jam using Tray 1 manual feed. The indicator bar on Tray 2 does show that the paper is being raised when the tray is pushed in. Your thoughts, please.

Submitted: 215 days and 9 hours ago.
Category: Computer
Value: $9
Status: AWAITING CUSTOMER ACTION

Answer

Hello and thanks for using JustAnswer.

This is not an unusual problem with the large HP printers.

First be sure ALL the jam is cleared.

Sometimes even a little shred of paper left in a tray or under the fuser will mess up the works. By the way, fuser is HOT for several minutes after unplugging the printer so be VERY careful.

If you have the manual for the printer, the directions are on pages 136 - 149

If you don't have the manual handy, here's a link: HP

Let me know if a thorough search of the machine for that scrap of paper isn't the problem and we can dig a bit deeper, but most of the time it's a sneaky shred of paper.

Thanks,

Harvey Allen



Edited by JHarvAllen on 4/21/2009 at 3:23 PM

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Expert: JHarvAllen
Pos. Feedback: 100.0 %
Accepts: 
Answered: 4/21/2009

Computer Support Specialist

Adult Education software instructor since 1980's. Computer consultant since 2005.

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