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Question

My email will not delet messages to the Delete File. In deleting an UNOPENED email it will delete to that file BUT an opened email deletes--does not go to the delete file.

Submitted: 215 days and 2 hours ago.
Category: Computer
Value: $16
Status: CLOSED
+
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Optional Information

OS: Windows Vista; Browser: Other

Already Tried:
Cox internet help---

Posted by Travis B. 215 days and 2 hours ago.

Info Request

Hey XXXXXXX,

What email program are you using?

Travis B.

215 days and 2 hours ago.

Reply

Cox high speed internet

Posted by Travis B. 215 days and 2 hours ago.

Answer

XXXXXXX,

You need to contact them at:
graphic

I can't help you any further then this, I could help if you were using a email program such as Outlook Express, Microsoft Outlook, Window's Mail, I could help you.

If you need anymore help please ask and I will try and help you, otherwise have a good night and god bless! Smile

Travis B.

215 days and 2 hours ago.

Reply

You did it--Windows Mail

Posted by Travis B. 215 days and 2 hours ago.

Answer

Click the (+) next to Local Folders so you can see all the folders. Make sure they all are empy except Inbox and your saved items. Then restart the computer and try to delete an open email from your inbox and it should go to your Trash/Deleted Items.

If you need anymore help please ask, otherwise have a good night and god bless! Smile

Travis B.

215 days and 2 hours ago.

Reply

I don't understand the (+) next to Local Folders--is this in the email folder? I see nothing there that tells me about Local Folders

Posted by Travis B. 215 days and 2 hours ago.

Info Request

Please go to:

View
Layout
Make sure everything has a check mark.

Travis B.

215 days and 2 hours ago.

Reply

I have gone to Local Folders and see NO check marks It lists DELETE, SENT and on in the column. What am I missing?

Posted by Travis B. 215 days and 2 hours ago.

Answer

graphic
View Full Image



After you select everything under the View and then Layout, it should look like this:

graphic

Travis B.

215 days and 2 hours ago.

Reply

After seeing view and Layout, my screen looks as you said--but that is no different than before. In the LAYOUT section all of the squares are checked except FOLDERS and there is no check there

Accepted Answer

Hmmm, that is honestly very weird! I would advise to either remove Window's Mail and Download it again from online or I would advise to use another email program. If you don't feel comfortable doing either, I would advise to take the computer to a local computer repair shop or contact them at the customer service number and explain your sitution, because all of your settings are set right.

Sorry to come bearing bad news,

Travis B.

Picture
Expert: Travis B.
Pos. Feedback: 98.4 %
Accepts: 
Answered: 4/19/2009

Computer Support Specialist

7+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

215 days and 1 hours ago.

Reply

I am sorry too. I don't feel that I have received any help. Tell me where I should go--my computer is still under warranty and Gateway claims if I can get on-line they they are not responsible for any more help. I'm not denying the payment, but I don't feel all of our notes were helpful --since my files looked exactly the way yours did.

Thanks, XX-XXXX XXXXXX

Posted by Travis B. 215 days and 1 hours ago.

Info Request

I fully understand you are under no obligition to click accept unless I have helped you. I would either contact Gateway or call the customer service number for cox seeing as they are your internet service provider.

I'm heading out for tonight, if you need anymore help I will gladly assist you! God bless!

Travis B.

213 days and 3 hours ago.

Reply

Travis,

I appreciated your help with my email problem although it was of no help except to go for professional help that was your suggestion.That I will do. Hopefully another time you will be able to help me with one of my ongoing problems!

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