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I have a HP 7310 All-In-One printer connected to a Toshiba Laptop running Vista Home. It is connected wireless. I have a HP Home Computer running XP. I am able to scan to my home computer but not to my laptop. I am able to print, however. Can you help?

Submitted: 340 days and 9 hours ago.
Category: Computer
Value: $15
Status: AWAITING EXPERT REPLY
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Posted by Russell H. 340 days and 8 hours ago.

Info Request

Thanks for asking your question here at JustAnswer.com.

I need a little clarification as to just what is doing what, in your home setup. Here's what's clear to me:

1. you have a Toshiba laptop, w/Vista. Connected by wireless. Some sort of problem... ?

2. you have a HP Home Computer, w/XP. Connected - ?

3. you have an HP 7310 printer, wirelessly available to the laptop - ? (How about to the HP Home Computer?)

4. You want something done - what exactly please?

Thanks, I'll do my best once I understand the circumstances fully.

340 days and 8 hours ago.

Reply

1. I am unable to scan pictures to my laptop.

2. It is connected by wire.

3. No...it is connected to the wireless router by wire and then connected the home computer by wire.

4. I want to be able to scan pictures to my laptop. I had to call HP Customer support about 3 months ago to get it to work. It stopped scanning about 2 weeks ago.

Posted by Russell H. 340 days and 8 hours ago.

Info Request

Thanks for the clarification.

Can you print from the laptop?

What results do you get from the built-in Windows Vista test, in Start - Control Panel - Scanners and Cameras, test scanner ?
How about Windows Vista Fax and Scan - is it recognized there, if so, to what extent does it work?
What is your normal scanning routine? via a Desktop link to HP software (at a guess)?

340 days and 8 hours ago.

Reply

Yes

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