There was no need for accepting the answer without testing it first.

You did not even test the second option I think.

I am sending a refund request for you. Please ask the customers support to revoke the negative feedback if you can

To use PCLoginNow, you do not have to login to windows.

I am listing the steps once more:

a Download ISO files from here using a working computer
b Burn the ISO file to CD
c Set the BIOS to boot from CD on the affected computer
d Insert the CD you burned and reboot your computer (on the affected computer)
e Use PCLoginNow to reset the password

You can also try the following link for an idea

Link


Once you boot from the CD you made, PCLoginNow will start automatically. and give you the option to reset your Vista password.

I have also listed a third option to use login recovery from

http://loginrecovery.com/

There is a option of free service, but you will need to wait for 72 hours if you choose to use the free service. Please follow the steps (1-3) to know the password


Anyway, I already sent a refund request. I think it will be processed soon.