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Question

why is my DVD-RW Device no longer working

Submitted: 273 days and 8 hours ago.
Category: Computer
Value: $15
Status: CLOSED
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Optional Information

OS: Windows Vista; Browser: IE

Already Tried:
uninstalling driver and restarting computer system restore crying

Posted by B. Rath 273 days and 8 hours ago.

Info Request

Hi,

Could you specify what exactly is the issue with your DVD-RW disk drive? Does it show up in 'Computer', in your system?

Regards

273 days and 8 hours ago.

Reply

it shows up in devices but the drive does not show in my computer it is like there is no drive E

Posted by B. Rath 273 days and 8 hours ago.

Answer

Okay ..please carry out the following steps and check how it goes for you:
1) Go to Start and type in regedit in the 'Start Search' box.
2) In the Registry Editor window that comes up, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}, in the left panel.
3) Now in the corresponding right side, look for two keys: Upperfilters and Lowerfilters, and delete both of them.
4) Reboot your computer and see if you can get your CD/DVD drive to work all right now.

Keep me posted.

Regards

273 days and 8 hours ago.

Reply

it just says default Reg_SZ ( Value not set)

Posted by B. Rath 273 days and 8 hours ago.

Answer

Did you navigate further into the following location, in the left hand panel (by double-clicking the keys one after the other):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}

Keep me posted.

Regards

273 days and 8 hours ago.

Reply

Yes and nothing like you said came up

 

Posted by B. Rath 273 days and 7 hours ago.

Info Request

In that case, could you specify what are the values present on the right side?

Regards

273 days and 7 hours ago.

Reply

I am not happy with the response I got I don't feel I got any useful response My phone number is (XXX) XXX-XXXX

273 days and 7 hours ago.

Reply

none it says values not set

Posted by B. Rath 273 days and 7 hours ago.

Info Request

I'm afraid I can only troubleshoot further if you respond to the info requests I follow up with; did you check if the last key in the location I specified to navigate to, i.e {4D36E965-E325 -11CE-BFC1-08002BE10318}, was exactly what you clicked on?

Regards

273 days and 7 hours ago.

Reply

it didn't show that info what did I do wrong

 

Posted by B. Rath 273 days and 7 hours ago.

Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:


Let me know when you are done, so that I can follow up further.

Regards

Accepted Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

Let me know when you are done, so that I can follow up further.

Regards

Picture
Expert: B. Rath
Pos. Feedback: 98.4 %
Accepts: 
Answered: 2/23/2009

Computer Software Engineer

Qualified Software Developer and Support Specialist.

273 days and 7 hours ago.

Reply

That did it after I figured out what you meant I could kiss you I have been working on this for 5 days

Posted by B. Rath 273 days and 7 hours ago.

Info Request

It's a pleasure ..thanks for using JustAnswer!

Regards

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