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Question

why is my DVD-RW Device no longer working

Submitted: 273 days and 8 hours ago.

Category: Computer

Value: $15

Status: CLOSED

OS: Windows Vista; Browser: IE

Already Tried:
uninstalling driver and restarting computer system restore crying

Posted by B. Rath 273 days and 8 hours ago.

Info Request

Hi,

Could you specify what exactly is the issue with your DVD-RW disk drive? Does it show up in 'Computer', in your system?

Regards

273 days and 8 hours ago.

Reply

it shows up in devices but the drive does not show in my computer it is like there is no drive E

Posted by B. Rath 273 days and 8 hours ago.

Answer

Okay ..please carry out the following steps and check how it goes for you:
1) Go to Start and type in regedit in the 'Start Search' box.
2) In the Registry Editor window that comes up, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}, in the left panel.
3) Now in the corresponding right side, look for two keys: Upperfilters and Lowerfilters, and delete both of them.
4) Reboot your computer and see if you can get your CD/DVD drive to work all right now.

Keep me posted.

Regards

273 days and 8 hours ago.

Reply

it just says default Reg_SZ ( Value not set)

Posted by B. Rath 273 days and 8 hours ago.

Answer

Did you navigate further into the following location, in the left hand panel (by double-clicking the keys one after the other):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}

Keep me posted.

Regards

273 days and 8 hours ago.

Reply

Yes and nothing like you said came up

Posted by B. Rath 273 days and 7 hours ago.

Info Request

In that case, could you specify what are the values present on the right side?

Regards

273 days and 7 hours ago.

Reply

I am not happy with the response I got I don't feel I got any useful response My phone number is (XXX) XXX-XXXX

273 days and 7 hours ago.

Reply

none it says values not set

Posted by B. Rath 273 days and 7 hours ago.

Info Request

I'm afraid I can only troubleshoot further if you respond to the info requests I follow up with; did you check if the last key in the location I specified to navigate to, i.e {4D36E965-E325 -11CE-BFC1-08002BE10318}, was exactly what you clicked on?

Regards

273 days and 7 hours ago.

Reply

it didn't show that info what did I do wrong

Posted by B. Rath 273 days and 7 hours ago.

Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:

Let me know when you are done, so that I can follow up further.

Regards

Accepted Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

Let me know when you are done, so that I can follow up further.

Regards

Accepts:
Expert:	B. Rath
Pos. Feedback:	98.4 %
Answered:	2/23/2009

Computer Software Engineer

Qualified Software Developer and Support Specialist.

273 days and 7 hours ago.

Reply

That did it after I figured out what you meant I could kiss you I have been working on this for 5 days

Posted by B. Rath 273 days and 7 hours ago.

Info Request

It's a pleasure ..thanks for using JustAnswer!

Regards

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Question

why is my DVD-RW Device no longer working

Optional Information

OS: Windows Vista; Browser: IE

Already Tried:
uninstalling driver and restarting computer system restore crying

Info Request

Hi,

Could you specify what exactly is the issue with your DVD-RW disk drive? Does it show up in 'Computer', in your system?

Regards

Reply

it shows up in devices but the drive does not show in my computer it is like there is no drive E

Answer

Reply

it just says default Reg_SZ ( Value not set)

Answer

Did you navigate further into the following location, in the left hand panel (by double-clicking the keys one after the other):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}

Keep me posted.

Regards

Reply

Yes and nothing like you said came up

Info Request

In that case, could you specify what are the values present on the right side?

Regards

Reply

I am not happy with the response I got I don't feel I got any useful response My phone number is (XXX) XXX-XXXX

Reply

none it says values not set

Info Request

I'm afraid I can only troubleshoot further if you respond to the info requests I follow up with; did you check if the last key in the location I specified to navigate to, i.e {4D36E965-E325 -11CE-BFC1-08002BE10318}, was exactly what you clicked on?

Regards

Reply

it didn't show that info what did I do wrong

Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:

Let me know when you are done, so that I can follow up further.

Regards

Accepted Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

Let me know when you are done, so that I can follow up further.

Regards

Reply

That did it after I figured out what you meant I could kiss you I have been working on this for 5 days

Info Request

It's a pleasure ..thanks for using JustAnswer!

Regards

Computer

Have your own Computer question?

Related Computer Topics:

Question

why is my DVD-RW Device no longer working

Optional Information

OS: Windows Vista; Browser: IE Already Tried: uninstalling driver and restarting computer system restore crying

Info Request

Hi,Could you specify what exactly is the issue with your DVD-RW disk drive? Does it show up in 'Computer', in your system?Regards

Reply

it shows up in devices but the drive does not show in my computer it is like there is no drive E

Answer

Reply

it just says default Reg_SZ ( Value not set)

Answer

Did you navigate further into the following location, in the left hand panel (by double-clicking the keys one after the other):HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}Keep me posted.Regards

Reply

Yes and nothing like you said came up

Info Request

In that case, could you specify what are the values present on the right side?Regards

Reply

I am not happy with the response I got I don't feel I got any useful response My phone number is (XXX) XXX-XXXX

Reply

none it says values not set

Info Request

I'm afraid I can only troubleshoot further if you respond to the info requests I follow up with; did you check if the last key in the location I specified to navigate to, i.e {4D36E965-E325 -11CE-BFC1-08002BE10318}, was exactly what you clicked on?Regards

Reply

it didn't show that info what did I do wrong

Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:Let me know when you are done, so that I can follow up further.Regards

Accepted Answer

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\Let me know when you are done, so that I can follow up further.Regards

Reply

That did it after I figured out what you meant I could kiss you I have been working on this for 5 days

Info Request

It's a pleasure ..thanks for using JustAnswer!Regards

Related Computer Questions

OS: Windows Vista; Browser: IE

Already Tried:
uninstalling driver and restarting computer system restore crying

Hi,

Could you specify what exactly is the issue with your DVD-RW disk drive? Does it show up in 'Computer', in your system?

Regards

Did you navigate further into the following location, in the left hand panel (by double-clicking the keys one after the other):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318}

Keep me posted.

Regards

In that case, could you specify what are the values present on the right side?

Regards

I'm afraid I can only troubleshoot further if you respond to the info requests I follow up with; did you check if the last key in the location I specified to navigate to, i.e {4D36E965-E325 -11CE-BFC1-08002BE10318}, was exactly what you clicked on?

Regards

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:

Let me know when you are done, so that I can follow up further.

Regards

Okay ..let's take it step by step now ..first off, please navigate to the following location in the Registry Editor:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

Let me know when you are done, so that I can follow up further.

Regards

It's a pleasure ..thanks for using JustAnswer!

Regards