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my security center shield in my task bar will not go away, automatic updates are on firewall is on. I did have virus virtumonde,virtumonde.prx,doubleclick,fastclick,media plex,right media.I have spybot search & destroy but some of them keep coming back.

Submitted: 284 days and 5 hours ago.
Category: Computer
Value: $15
Status: AWAITING CUSTOMER ACTION
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Optional Information

OS: Windows XP; Browser: Firefox

Already Tried:
safe mode run spybot search and destroy.

Posted by Claws224 284 days and 5 hours ago.

Info Request

HI,

 

Is it a small Blue shield?

 

Also do you get popups warning you you are infected?

 

Let us know


Thanks

284 days and 5 hours ago.

Reply

Red shield white x and no popups.

Posted by Claws224 284 days and 5 hours ago.

Info Request

Ok,

 

If you double click the red shield can you tell me what happens?

 

Also what antivirus program are you using?

 

Thanks

284 days and 5 hours ago.

Reply

It popsup lets me know firewall is on,automatic updates is on.
Systemsuite 9 Professional

Posted by Claws224 284 days and 5 hours ago.

Answer

Ok,

 

In that case can you click on the left where it says Change the way security center alerts me.

 

Next uncheck the three boxes then click OK to close the window.

 

Once you have done that can you download and run the free version of Malwarebytes anti Malware from here http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

 

Let me know if it finds anything.


Thanks

 

Eric

284 days and 4 hours ago.

Reply

Had Adware.netpumper & Rogue. BugDoctor with no action taken for both.

Posted by Claws224 284 days and 4 hours ago.

Answer

Ok,

 

Can you then click Remove infections on Malwarebytes and let it remove your infections then reboot and let me know if the icon in the taskbar has dissapeared and your machineis back to normal.


Thanks


Eric

284 days and 4 hours ago.

Reply

do you want me turn security center firewall and auto updates on?and reboot

Posted by Claws224 284 days and 4 hours ago.

Answer

Ok,

 

Seeing as you do not have a good firewall I would suggest you turn it as well as automatic updates on.

 

Thanks


Eric

284 days and 4 hours ago.

Reply

can you offer maybe some good firewalls and malware . I also purchased XoftspeSE

Posted by Claws224 284 days and 4 hours ago.

Answer

Ok,

 

XoftspeSE is a good antimalware program that will hlep keep you from having issues with spyware, Malware etc.

 

Beyond that and your antivirus all yo uhould need to do is enable the Windows firewall and you will be as well protected as you can be.

 

If you have to have a third party firewall software I would recomend something like Zone Alarm which is free from here http://www.zonealarm.com/security/en-us/zonealarm-pc-security-free-firewall.htm

 

Let me know if you need mroe info.


Thanks


Eric

284 days and 3 hours ago.

Reply

The only way it is to work is uncheck them.

Answer

Ok,

 

If you click on the left where it says Change the way security center alerts me.

 

Then uncheck the three boxes then click OK to close the window, your machine will not warn you about the programs status however the programs will work fine.


Thanks


Eric

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Expert: Claws224
Pos. Feedback: 99.5 %
Accepts: 
Answered: 2/12/2009

IEEE Network Engineer, Microsoft

approx 20 years of experience from software to hardware design

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