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I have a HP Office Jet d135 all in one printer. The document feeder is not working properly. It grabs one side first and then Jams. How do I fix?

Submitted: 403 days and 7 hours ago.
Category: Computer
Value: $20
Status: AWAITING EXPERT REPLY
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Optional Information

OS: Windows XP; Browser: Other

Already Tried:
I lifted the top up and tried to clean it with a soft cloth. Tried to clean the rollers.

Accepted Answer

here i giving u the complete check list pls follow that ..

A.) RESETTING THE PRINTER TO ACCEPT ANY TANKS
1. UNPLUG THE PRINTER FROM BOTH THE COMPUTER AND POWER
SUPPLY

2. USE A SMALL SCREWDRIVER OR SOMETHING ABOUT 1/8" IN DIAMATER TO PUSH OUT THE HINGE PINS ON THE 2 MAIN SUPPORT WHEN YOU OPEN THE PRINTER TO SERVICE IT (BE WARNED *NOT* TO OPEN THE PRINTER UP TO FAST, OR TO FAR WITH THE PINS OUT!! I DID THIS AND DIDN'T REALIZE THE TOP PRINTER COVER WOULD REACH its OPENING POINT, AS SUCH HAD TO GLUE BACK THE HINGE POINTS ON THE TOP SCANNER COVER!!)

3.) WITH THE TOP FULLY OPEN, AND HINGES OUT, YOU CAN SEE MUCH BETTER INTO THE LEFT SIDE OF THE PRINTER. THERE RIGHT INFRONT OF YOU IS A 3.3V STANDARD CMOS/BIOS BATTERY YOUR USED TO SEEING IN YOUR PC. USE A PAPERCLIP, SMALL PLYERS WHATEVER TO GET IT OUT, AND LEAVE IT OUT OVER AN HOUR.

4.) REVERSE THE ABOUT STEPS TO HE LETTER, INSTALLING THE BATTERY FIRST. WHEN YOUR PRINTER NOW STARTS THE TIME WILL BE JAN 00 00 00:00 - DON'T WORRY, FOR SOME REASON IF YOU USE THE DIRECTOR SOFTWARE AVAIL. ON THE HP WEBSITE, AND DIRECT LINK THE TIME/DATE WITH THE COMPUTER, THE PRINTER WILL AUTO CORRECT ITSELF EVERYTIME YOU START THE PRINTER TO GET AWAY FROM THE JAN 00 00 00:00. IT'S A GLITCH IN THE HARDWARE IN THE PRINTER, ASSUMING IT ONLY CHECK THE FLASHED ROM ON THE PRINTER CART'S ON POWERUP, IN WHICH THE TIME SAYS JAN 00 00 00:00, AND ALL IS GOOD. I AM CURRENTLY USING A COLOR CART THAT IS 13 MONTHS EXPIRED. AND UNLIKE WHAT HP WILL TELL YOU, TANKS NEVER WILL EXPIRE, THEY ARE SPONGES - PLAIN AN SIMPLE -... NEXT, HOW TO FIX YOUR PRINT HEADS, AND GET AWAY FROM THE DAMN "IDS FAILURE - CALL HP" MESSAGE.


B.) CLEANING AND FIXING YOUR HP D135 PRINT HEADS

1.) FIRST MESSAGE OF WARNING, MAKE DAMN SURE YOU HAVE THE FUNDS FOR NEW INK CART'S OR AS I'M ASSUMING KNOW HOW TO SAVE HUNDREADS AND REFILL YOUR OWN TANKS.

2.) ALL HP INKS ARE PIGMENT BASED, IN A WATER SOLUTION. THAT SAID, LIKE WATERCOLORS, GUESS WHAT CLEANS HP INKS?? WATER OR BETTER YET SOMETHING WITH A BIT OF HOUSEHOLD AMMONIUM - WINDEX. I STARTED WITH A PRINTER THAT HAD BEEN LEFT IN A TRUNK FOR 4 MONTHS, AND DEAD, AND ENDED WITH ONE THAT CAN PRINT AMAZING COLOR - GLOSSY PRINTS.

3.) QUITE SIMPLY, TAKE A PLATE YOUR NEVER GOING TO USE AGAIN, AND NO NOT PAPER, A ROLL OF PAPER TOWEL, AND A BOTTLE OF WINDEX. SIMPLY TEAR OFF ABOUT 4 - 5 SHEETS OF PAPER TOWEL, SOAK WITH WINDEX, AND SET YOUR PRINTHEADS (JET SIDE DOWN ON THE TOWEL) AS WE ALL KNOW THERE ARE 4 PRINT HEADS, AND THE DON'T LAY FLAT TO EXPOSE ALL THE INKJETS, I PUT TAPE BETWEEN 2 SETS, TO GET THEM TO HAVE MAX INKJET EXPOSURE, THEN SET 2 - 3 LBS OF WEIGHT ON THEM (THINK SMALL BOOK). LET THEM SET FOR A FEW HOURS TO OVERNIGHT. A FEW HOURS FOR A LOT OF CLOGS, OVERNIGHT IF THEY ARE NOT PRINTING AT ALL. YOU CAN TELL FROM A TEST PRINT PAGE REPORT (*3 *5). IF YOU GET AN IDS OR DEAD HEAD ERROR, PRESS ENTER AND IT WILL PRINT ANYWAY.

4.) THE SCIENCE BEHIND WHY THIS WORKS. WINDEX IS 90%+ WATER A MOSTLY THE REST AMMONIUM. INKJETS USE TINY HEAT ELEMENTS TO "SPRAY" INK ON THE PAGE. IF THEY HAVE DRIED INK UP IN THE ELEMENT, OR THE PIPE TO THE NOZZEL, ALL THE CLEAN CYCLES IN THE WORLD WON'T WORK (TRUST ME, I TRIED). THE WINDEX, WORKS IN REVERSE, THE WATER/AMMONIA SOLUTION WORKS BACKWARDS UP THE PIPE, VIA THE NOZZLE INTO THE HEATER AND HEAD ITSELF.

5.) AFTER A FEW DOZEN PRINT CYCLES, THIS WILL FIX ANY LEVEL OF CLOG!! MIND YOU, YOU MAY HAVE TO RE-WINDEX IF YOU GET ANY IDS ERRORS, BUT MINE HAVE HAPPENED ONCE SINCE MY INITAL 3 HOUR SOAKING IN WINDEX, AND ONLY TO THE CYAN.

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Expert: Tech Expert
Pos. Feedback: n/a
Accepts: 2
Answered: 2/11/2009

Computer Software Engineer

MCA

402 days and 9 hours ago.

Reply

When you talk about opening the printer to service it do you mean where I can see the printer cartridges. If that is what you mean I think the hinge pins are those pins that go through the metal spring. Is that right? I am not to mechanical as you can see. I don't want to wreck my computer. I am not sure what the little battery would look like. Please describe for me. I am sorry I am such a novice.

XXXXXXXXXXX

Friday 8AM

Ok..I figured out what you were talking about and I did it. Didn't work. Anymore suggestions. I will pay more if it works. I am talking about the paper feeder on the top where you load to fax several pages at a time. The one side jams and the paper enters crooked. Please help me.

XXXXXXXXXXX

susiesdavis39857.6895167477

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