Accepted Answer

Hello XXXXXXXX, and thank you for your question,

This issue comes up a lot here, and if nobody at your company can come up with the combo then unfortunately there isn't really a "home remedy" for this (it would be nice if safe-cracking were as easy as it looks in the movies, wouldn't it?)

But, the good news is that getting the combination from Sentry is pretty simple - and less expensive than resorting to a lock smith.
To recover a lost combination you must contact Sentry's customer care team, by mail or fax. They require a notarized letter that you are the owner of the safe, and a $15 fee.
You'll get the combination from them within 48 hours of your request - you can choose to have it mailed, e-mailed, or faxed.

Here is the address and fax info:

Sentry Group
Department 200
XXX XXXXXX XXXXXX
Rochester, NY 14625

By Fax:
1-585-381-2940

Attention: Customer Care

Here is a link to the required procedures:

https://www.sentrysafe.com/customerCare/retrieveCombination.aspx



I hope this information is helpful, and if so please click the "ACCEPT" icon so that I get credit for my answer.
Feel free to ask additional related questions.
Thank you.


Edited by MJ on 1/24/2009 at 3:06 AM

Expert:	MJ
Pos. Feedback:	100.0 %
Accepts:
Answered:	1/24/2009

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