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Question

why will internet explorer not open http:\\www.mapquest.com

Submitted: 300 days and 19 hours ago.
Category: Computer
Value: $15
Status: CLOSED
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Optional Information

OS: Windows XP; Browser: Other

Already Tried:
down loaded update for mircosoft explorer, still get operation aborted.just stared 2 weeks ago,never had problem before getting mapquest.

Posted by Brad 300 days and 19 hours ago.

Info Request

are you getting any error messages?

300 days and 18 hours ago.

Reply

when I turn computor on I get Runnel error, C:\WINDOWS\system32\mrrlyolc.dll

this has been coming up for a while.

when I click on mapquest,it says internet explorer can not open.

Posted by Brad 300 days and 18 hours ago.

Info Request

Are you sure that you are typing that correctly? I find nothing related to a RUNNEL and MRRLYOLC

300 days and 18 hours ago.

Reply

yes,but I will restart and check

Posted by Brad 300 days and 18 hours ago.

Info Request

let me know

300 days and 18 hours ago.

Reply

ok; I spelled runel wrong: it is RUNDLL, ERROR LOADING, it also says; the specified module could not be found.The address again is;

C:\WINDOWS\system32\mrrlyolc.dll

What is this? do I need it? I done think so,I don't know

Accepted Answer

go to start and click on run and type SFC /scannow and wait for it to finish, it might ask you to put in a cd with the widows operating system. This will scan your computer for errors in software that are needed

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Expert: Brad
Pos. Feedback: 97.6 %
Accepts: 398
Answered: 1/11/2009

Computer Support Specialist

20 years tech support, certified windows

Posted by Brad 299 days and 9 hours ago.

Answer

I am sorry that you were not satisfied with the answer, we were not done with troubleshooting yet.

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