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Question

pocketmac for blackberry wont work anymore...application fails to load. any idea why?

Submitted: 337 days and 1 hours ago.

Category: Mac

Value: $15

Status: AWAITING CUSTOMER ACTION

OS: Mac OS X; Browser: Other

Already Tried:
uninstalled and reinstalled pocketmac for blackberry.
Application fails to run."application not responding"
osx 10.5.6

pocketmac 4.1.25dmg
Driver update 3.1.3B dmg
Blackberry Storm on Verizon

Accepted Answer

You'll need to turn the "Bluetooth-PDA-Sync" feature off. Looks like when you connect your Blackberry using Bluetooth it enables that feature.

Open Bluetooth Preferences...
Select your Smartphone, then Click Advanced...
Under "Serial ports that devices use to connect to this computer:"
Uncheck the box under the "On" column for "Bluetooth-PDA-Sync"
Click OK and the try running "PocketMac for BlackBerry" again....

How does that work for you?

Accepts:
Expert:	Thomas Z
Pos. Feedback:	96.8 %
Answered:	12/18/2008

Mac Genius

15 Years of Personal Experience on Mac, 6 months full time Computer Tech with Mac specialty

337 days ago.

Reply

Hi Thomas Z. I was able to turn the feature off, and I turned it off for all of my bluetooth devices..but the pocketmac application would still not run.. It said application not responding, but a spinning color wheel ran for a long while, then an error code #1712 popped up: operation can not be completed. if I don't hear back from you, I will uninstall and reinstall again, unchecking the On column for Bluetooth,pda sync.
thanks

337 days ago.

Reply

the application seems to have launched properly after the reinstall and switching pda sync off.

Thank you.

Posted by Thomas Z 337 days ago.

Answer

You are very welcome!

336 days and 23 hours ago.

Reply

Hi Thomas. I was able to back-up calendar, but not contacts...when I open up the contacts window, an error message saying " the application ABRimContacts quit unexpectedly as it was launching (or relaunching) any ideas

Posted by Thomas Z 336 days and 23 hours ago.

Answer

Looks like we may have to wipe the handset.

Edited by Thomas Z on 12/19/2008 at 1:39 AM

Posted by Thomas Z 336 days and 23 hours ago.

Info Request

What kind of Blackberry do you have?

336 days and 22 hours ago.

Reply

Hi. The Blackberry Storm

Posted by Thomas Z 336 days and 22 hours ago.

Answer

Go to Options > Security Options > General Settings
And when you are in the General Settings open up the menu (by pressing the blackberry button key on your phone) and then choose "Wipe Handheld".

336 days and 22 hours ago.

Reply

done.

336 days and 20 hours ago.

Reply

wiped handset, but contacts still crashes in pocketmac. The error still pops up: the application ABRimContacts quit unexpectedly as it was launching (or relaunching)

Posted by Thomas Z 336 days and 5 hours ago.

Answer

Let's try and delete the preferences.

Delete:
~/Library/Preferences/PocketMac.plist
~/Library/Preferences/PocketMacBlackberry.plist

336 days and 4 hours ago.

Reply

Thomas I did not see these plist files in my hardrive library preferences. am I looking in the wrong place?

Posted by Thomas Z 336 days and 4 hours ago.

Answer

~ stands for your user name

So it would be:
Macintosh HD:Users:username:Library:Preferences

336 days and 4 hours ago.

Reply

found and deleted PocketMacBlackberry.plist ,

But i don't see pocketmac.plist..
i do see:
   pocketmac syncmanagerOEM.plist
   PocketMacAdvancedPreferencesV4.xml
   pocketmacBlackBerryMediaSync.plist.

Posted by Thomas Z 336 days and 3 hours ago.

Answer

delete those too

then restart the app

336 days and 3 hours ago.

Reply

Hi. the contacts program still fails. first I deleted plists as you suggested, then did a sync without touching the contacts settings. sync did not function properly. then I clicked the radio box to sync with Ical and the program "quit unexpectedly" again.

Posted by Thomas Z 335 days and 22 hours ago.

Answer

Have you tried reinstalling again?

Delete all the preferences first then reinstall.

335 days and 10 hours ago.

Reply

yes, and I finally was emailed back by blackberry tech support who added an additional item to delete, which also did not work. they had me delete what you said plus:

Open the Library folder, and then open the Application Support folder.
Delete the PocketMac and PocketMacSyncManager folders.

Pocket Mac 4.1.25 should remove the driver files, but to verify that they are, complete the following steps:

11. Remove the USB driver files by going to HD > System > Library > Extensions.
12. Delete BlackBerryUSB.kext and BlackBerryUSBDev.kext
13. Empty the Trash from the Dock by right-clicking and selecting Empty Trash.
14. Restart the Macintosh computer.

ran it and contacts still quits.

Posted by Thomas Z 335 days and 6 hours ago.

Info Request

Are you on an Intel Mac?

Did this work on 10.5.5?

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pocketmac for blackberry wont work anymore...application fails to load. any idea why?

Optional Information

OS: Mac OS X; Browser: Other Already Tried: uninstalled and reinstalled pocketmac for blackberry. Application fails to run."application not responding" osx 10.5.6 pocketmac 4.1.25dmg Driver update 3.1.3B dmg Blackberry Storm on Verizon

Accepted Answer

Reply

Reply

the application seems to have launched properly after the reinstall and switching pda sync off. Thank you.

Answer

You are very welcome!

Reply

Hi Thomas. I was able to back-up calendar, but not contacts...when I open up the contacts window, an error message saying " the application ABRimContacts quit unexpectedly as it was launching (or relaunching) any ideas

Answer

Looks like we may have to wipe the handset.Edited by Thomas Z on 12/19/2008 at 1:39 AM

Info Request

What kind of Blackberry do you have?

Reply

Hi. The Blackberry Storm

Answer

Go to Options > Security Options > General Settings And when you are in the General Settings open up the menu (by pressing the blackberry button key on your phone) and then choose "Wipe Handheld".

Reply

done.

Reply

wiped handset, but contacts still crashes in pocketmac. The error still pops up: the application ABRimContacts quit unexpectedly as it was launching (or relaunching)

Answer

Let's try and delete the preferences. Delete: ~/Library/Preferences/PocketMac.plist ~/Library/Preferences/PocketMacBlackberry.plist

Reply

Thomas I did not see these plist files in my hardrive library preferences. am I looking in the wrong place?

Answer

~ stands for your user name So it would be: Macintosh HD:Users:username:Library:Preferences

Reply

found and deleted PocketMacBlackberry.plist , But i don't see pocketmac.plist.. i do see: pocketmac syncmanagerOEM.plist PocketMacAdvancedPreferencesV4.xml pocketmacBlackBerryMediaSync.plist.

Answer

delete those too then restart the app

Reply

Hi. the contacts program still fails. first I deleted plists as you suggested, then did a sync without touching the contacts settings. sync did not function properly. then I clicked the radio box to sync with Ical and the program "quit unexpectedly" again.

Answer

Have you tried reinstalling again? Delete all the preferences first then reinstall.

Reply

Info Request

Are you on an Intel Mac? Did this work on 10.5.5?

Related Mac Questions

OS: Mac OS X; Browser: Other

Already Tried:
uninstalled and reinstalled pocketmac for blackberry.
Application fails to run."application not responding"
osx 10.5.6

pocketmac 4.1.25dmg
Driver update 3.1.3B dmg
Blackberry Storm on Verizon

the application seems to have launched properly after the reinstall and switching pda sync off.

Thank you.

Looks like we may have to wipe the handset.

Edited by Thomas Z on 12/19/2008 at 1:39 AM

Go to Options > Security Options > General Settings
And when you are in the General Settings open up the menu (by pressing the blackberry button key on your phone) and then choose "Wipe Handheld".

Let's try and delete the preferences.

Delete:
~/Library/Preferences/PocketMac.plist
~/Library/Preferences/PocketMacBlackberry.plist

~ stands for your user name

So it would be:
Macintosh HD:Users:username:Library:Preferences

found and deleted PocketMacBlackberry.plist ,

But i don't see pocketmac.plist..
i do see:
pocketmac syncmanagerOEM.plist
PocketMacAdvancedPreferencesV4.xml
pocketmacBlackBerryMediaSync.plist.

delete those too

then restart the app

Have you tried reinstalling again?

Delete all the preferences first then reinstall.

Are you on an Intel Mac?

Did this work on 10.5.5?