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Question

how do i retrieve a feature i deleted by mistake with the right click of my mouse

Submitted: 352 days ago.
Category: Computer
Value: $9
Status: CLOSED
+
Read More

Optional Information

Browser: Firefox

Already Tried:
dell support

Posted by Silviu J 352 days ago.

Info Request

What kind of feature have you deleted? Is it a file? Is it an icon on your desktop?

Please provide me with a bit more information so I can better assist you with your problem.

Thank you

352 days ago.

Reply

i deleted an icon on my vonage "dashboard" next to the phone numbers that supplies me with caller i.d. info

352 days ago.

Reply

by the way i dont think i could repeat it if i tried. in other words i don't know how i did it.

351 days and 23 hours ago.

Reply

Silviu you still with me?

351 days and 23 hours ago.

Reply

I have to step out for a moment. be right back.

Posted by James Riley 351 days and 23 hours ago.

Info Request

Silviu opted out of the question so I'd like to try and help you out here. Is the dashboard a program that you have installed on your computer or is it in a web interface on Vonage's site? Would it be possible for you to post a screenshot (Bring up the screen you want to show me and press Alt + PrintScreen then paste it into your reply) of what you are seeing with a description of what is missing from the picture?

351 days and 22 hours ago.

Reply

View Full Image
I can not figure out how to get you a copy of the screen but i can tell you how to get there.

351 days and 22 hours ago.

Reply

It is a web interfaceon their web site

Posted by James Riley 351 days and 22 hours ago.

Info Request

Please go ahead and detail how to get there. However, if it requires you to send a password, please do not send that as this is a public forum.

351 days and 22 hours ago.

Reply

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Welcome - David Deicke
Account Number: XXXXXXXXXX User Name: XXXXXXXX
Account Name: David Deicke Account Status: Active
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Dashboard Activity Billing Voicemail Account Orders Features Add-ons
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Dashboard FAQs
Help Contact Log Out
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function doAction() { document.didForm.submit(); }
Recent calling activity for phone number: 1-(512)-912-9210

.iconButton { float:left; width:20px; height:18px; padding:1px 0 0 0; } .phoneNumber { float:left; padding:1px 0 0 0; }
Received Calls
Date Time From Type Duration (hh:mm:ss)
Dec 04, 2008 04:12 PM
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15124764852
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00:04:00
Dec 04, 2008 03:36 PM
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Anonymous
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00:10:00
Dec 04, 2008 01:10 PM
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12812200620
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00:01:00
Dec 04, 2008 12:28 PM
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17329072113
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00:01:00
Dec 04, 2008 10:40 AM
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15124764852
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00:08:00
Dec 03, 2008 04:21 PM
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12812200620
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00:01:00
Dec 03, 2008 11:41 AM
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15128059600
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00:01:00
Dec 02, 2008 07:32 PM
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12103425704
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00:48:00
Dec 02, 2008 05:46 PM
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15124970867
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00:01:00
Dec 02, 2008 05:39 PM
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12108851307
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00:15:00
.iconButton { float:left; width:20px; height:18px; padding:1px 0 0 0; } .phoneNumber { float:left; padding:1px 0 0 0; }
Placed Calls
Date Time To Type Duration (hh:mm:ss)
Dec 04, 2008 03:04 PM
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18662434357
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00:30:00
Dec 04, 2008 01:03 PM
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15128335290
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00:01:00
Dec 04, 2008 12:58 PM
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15128335290
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00:04:00
Dec 03, 2008 10:53 PM
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18662434357
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01:07:00
Dec 03, 2008 10:35 PM
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18662434357
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00:11:00
Dec 03, 2008 10:22 PM
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Voicemail
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00:01:00
Dec 02, 2008 06:10 PM
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15124970867
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00:16:00
Dec 02, 2008 06:10 PM
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Voicemail
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00:01:00
Dec 02, 2008 06:09 PM
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Voicemail
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00:01:00
Dec 02, 2008 06:08 PM
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Voicemail
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00:01:00

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Icon Legend
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Caller ID
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Companion Call
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Forwarded Call
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Transferred Call
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Service Announcements
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No service announcements at this time.
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Existing Phone Number Transfer
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Existing Phone Number Transfer Status
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Help
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Voicemail
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Phone Number: 1-(512)-912-9210
Add or Learn More About Visual Voicemail, a voicemail-to-text conversion service
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Call Forwarding
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Configure Call Forwarding
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Help

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International Calling
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Add or Change
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Help

Your International Calling Plan
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FREE MONTH OFFER ONLY ON $24.99 UNLIMITED RESIDENTIAL PLAN. NEW SUBSCRIBERS ONLY. PLAN FEE WAIVED BUT ALL OTHER CHARGES APPLY. Free Calls To Europe Offer (available only with Unlimited Residential Plan) Does Not Apply To Certain Call Types, Such As Calls To Cell Phones, and is limited to Italy, France, Spain, UK and Ireland. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. Rates exclude: broadband service, regulatory and activation fees and certain other charges, equipment, taxes, & shipping. Additional calling charges may apply on Basic Plans. International calls billed per minute. High-speed Internet required. Alarms and other systems may not be compatible. Offer valid in US only. Click for Terms of Service. © 2001-2008 Vonage Marketing, Inc., All Rights Reserved.
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var tracking = {vonageIdentity: "Vonage US", pageName: "/WEB-INF/jsp/dashboard/dashboardBody.jsp"}; var accountNumber = "DM580225M8EB";
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351 days and 22 hours ago.

Reply

i think i did it!

Posted by James Riley 351 days and 22 hours ago.

Info Request

What button did you click on that is missing?

351 days and 22 hours ago.

Reply

I can send you another page that shows the icons that WERE there.

Posted by James Riley 351 days and 22 hours ago.

Info Request

That would work.

351 days and 22 hours ago.

Reply

Vonagevar ol_closeclick = "1";var ol_close = "X";var ol_fgclass = "fg";var ol_bgclass = "bg";var ol_captionfontclass = "overCaption";var ol_closefontclass = "overClose";var ol_textfontclass = "overBody";var ol_cap = " Caller ID"; .bold-red { color:red; font-weight:bold; }
.iconButton { float:left; width:20px; height:18px; padding:1px 0 0 0; } .phoneNumber { float:left; padding:1px 0 0 0; }
Received Calls
Date Time From Type Duration (hh:mm:ss)
Dec 04, 2008 04:12 PM
View Full Image
View Full Image
15124764852
View Full Image
00:04:00
Dec 04, 2008 03:36 PM
View Full Image
View Full Image
Anonymous
View Full Image
00:10:00
Dec 04, 2008 01:10 PM
View Full Image
View Full Image
12812200620
View Full Image
00:01:00
Dec 04, 2008 12:28 PM
View Full Image
View Full Image
17329072113
View Full Image
00:01:00
Dec 04, 2008 10:40 AM
View Full Image
View Full Image
15124764852
View Full Image
00:08:00
Dec 03, 2008 04:21 PM
View Full Image
View Full Image
12812200620
View Full Image
00:01:00
Dec 03, 2008 11:41 AM
View Full Image
View Full Image
15128059600
View Full Image
00:01:00
Dec 02, 2008 07:32 PM
View Full Image
View Full Image
12103425704
View Full Image
00:48:00
Dec 02, 2008 05:46 PM
View Full Image
View Full Image
15124970867
View Full Image
00:01:00
Dec 02, 2008 05:39 PM
View Full Image
View Full Image
12108851307
View Full Image
00:15:00
.iconButton { float:left; width:20px; height:18px; padding:1px 0 0 0; } .phoneNumber { float:left; padding:1px 0 0 0; }
Placed Calls
Date Time To Type Duration (hh:mm:ss)
Dec 04, 2008 03:04 PM
View Full Image
18662434357
View Full Image
00:30:00
Dec 04, 2008 01:03 PM
View Full Image
15128335290
View Full Image
00:01:00
Dec 04, 2008 12:58 PM
View Full Image
15128335290
View Full Image
00:04:00
Dec 03, 2008 10:53 PM
View Full Image
18662434357
View Full Image
01:07:00
Dec 03, 2008 10:35 PM
View Full Image
18662434357
View Full Image
00:11:00
Dec 03, 2008 10:22 PM
View Full Image
Voicemail
View Full Image
00:01:00
Dec 02, 2008 06:10 PM
View Full Image
15124970867
View Full Image
00:16:00
Dec 02, 2008 06:10 PM
View Full Image
Voicemail
View Full Image
00:01:00
Dec 02, 2008 06:09 PM
View Full Image
Voicemail
View Full Image
00:01:00
Dec 02, 2008 06:08 PM
View Full Image
Voicemail
View Full Image
00:01:00

View Full Image
Icon Legend
View Full Image
View Full Image
View Full Image
Caller ID
View Full Image
Companion Call
View Full Image
Forwarded Call
View Full Image
Transferred Call
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
Service Announcements
View Full Image
View Full Image
View Full Image
No service announcements at this time.
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
Existing Phone Number Transfer
View Full Image
View Full Image
View Full Image
Existing Phone Number Transfer Status
View Full Image
Help
View Full Image
View Full Image
View Full Image
View Full Image
Voicemail
View Full Image
View Full Image
Phone Number: 1-(512)-912-9210
Add or Learn More About Visual Voicemail, a voicemail-to-text conversion service
View Full Image
View Full Image
View Full Image
View Full Image
Call Forwarding
View Full Image
View Full Image
View Full Image
Configure Call Forwarding
View Full Image
Help

View Full Image
View Full Image
View Full Image
View Full Image
International Calling
View Full Image
View Full Image
View Full Image
Add or Change
View Full Image
Help

Your International Calling Plan
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image

FREE MONTH OFFER ONLY ON $24.99 UNLIMITED RESIDENTIAL PLAN. NEW SUBSCRIBERS ONLY. PLAN FEE WAIVED BUT ALL OTHER CHARGES APPLY. Free Calls To Europe Offer (available only with Unlimited Residential Plan) Does Not Apply To Certain Call Types, Such As Calls To Cell Phones, and is limited to Italy, France, Spain, UK and Ireland. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. Rates exclude: broadband service, regulatory and activation fees and certain other charges, equipment, taxes, & shipping. Additional calling charges may apply on Basic Plans. International calls billed per minute. High-speed Internet required. Alarms and other systems may not be compatible. Offer valid in US only. Click for Terms of Service. © 2001-2008 Vonage Marketing, Inc., All Rights Reserved.
View Full Image
View Full Image
View Full Image
var tracking = {vonageIdentity: "Vonage US", pageName: "/WEB-INF/jsp/dashboard/dashboardBody.jsp"}; var accountNumber = "DM580225M8EB";
View Full Image
var _hbEC=0,_hbE=new Array;function _hbEvent(a,b){b=_hbE[_hbEC++]=new Object();b._N=a;b._C=0;return b;} var hbx=_hbEvent("pv");hbx.vpc="HBX0200u";hbx.gn="a.vonage.com"; //BEGIN EDITABLE SECTION //CONFIGURATION VARIABLES hbx.acct="DM571116GORW"; //ACCOUNT NUMBER(S) hbx.pn="dashboard+dashboardBody.jsp"; //PAGE NAME(S) // TODO AnalyticsHelper[request.path_parameters["action"]] hbx.mlc="/webaccount/";//MULTI-LEVEL CONTENT CATEGORY hbx.pndef="title";//DEFAULT PAGE NAME hbx.ctdef="full";//DEFAULT CONTENT CATEGORY //OPTIONAL PAGE VARIABLES //ACTION SETTINGS hbx.fv="";//FORM VALIDATION MINIMUM ELEMENTS OR SUBMIT FUNCTION NAME hbx.lt="auto";//LINK TRACKING hbx.dlf="n";//DOWNLOAD FILTER hbx.dft="n";//DOWNLOAD FILE NAMING hbx.elf="n";//EXIT LINK FILTER //SEGMENTS AND FUNNELS hbx.seg="2"; // VISITOR SEGMENTATION hbx.fnl="";//FUNNELS //CAMPAIGNS hbx.cmp="";//CAMPAIGN ID hbx.cmpn="";//CAMPAIGN ID IN QUERY hbx.dcmp="";//DYNAMIC CAMPAIGN ID hbx.dcmpn="";//DYNAMIC CAMPAIGN ID IN QUERY hbx.dcmpe="";//DYNAMIC CAMPAIGN EXPIRATION hbx.dcmpre="";//DYNAMIC CAMPAIGN RESPONSE EXPIRATION hbx.hra="";//RESPONSE ATTRIBUTE hbx.hqsr="";//RESPONSE ATTRIBUTE IN REFERRAL QUERY hbx.hqsp="";//RESPONSE ATTRIBUTE IN QUERY hbx.hlt="";//LEAD TRACKING hbx.hla="";//LEAD ATTRIBUTE hbx.gp="";//CAMPAIGN GOAL hbx.gpn="";//CAMPAIGN GOAL IN QUERY hbx.hcn="";//CONVERSION ATTRIBUTE hbx.hcv="";//CONVERSION VALUE hbx.cp="null";//LEGACY CAMPAIGN hbx.cpd="";//CAMPAIGN DOMAIN //CUSTOM VARIABLES hbx.ci="";//CUSTOMER ID hbx.hc1="";//CUSTOM 1 hbx.hc2="";//CUSTOM 2 hbx.hc3="";//CUSTOM 3 hbx.hc4="";//CUSTOM 4 hbx.hrf="";//CUSTOM REFERRER hbx.pec="";//ERROR CODES hbx.eacct = hbx.acct;

351 days and 22 hours ago.

Reply

I right clicked on one of the icons thinking I was removing a single number and all the icons disappeared

Posted by James Riley 351 days and 22 hours ago.

Answer

I'm sorry, but I don't see a anything missing in the first post as opposed to the second post. Because this is inside of the Vonage dashboard, I think you'd be better off to contact them directly to see if they can help you.

351 days and 22 hours ago.

Reply

They cannot help me as the problem only shows on my computer. And it only occurs on my Firefox browser. It is obviously something I did while on firefox. Would they be able to help me or should I go to a local computer tech?

Accepted Answer

I would love to help you, but I'm not sure that I can with the information we have. One thing to try would be to open Firefox, go to Tools > Options, then click on the Content Tab. Make sure that block pop-up windows, load images automatically, enable javascript and enable java are all selected. Under the exceptions button for load images automatically, make sure that the Vonage site isn't listed there.

 

If that doesn't work, you might try uninstalling and reinstalling Firefox. Beyond that, I'm sorry, but I don't know what the solution would be.

Picture
Expert: James Riley
Pos. Feedback: 100.0 %
Accepts: 
Answered: 12/5/2008

Sr. Network Engineer

A+, MCP, MCSE, 15 years of experience

351 days and 21 hours ago.

Reply

Your last reply worked! I need to fill out another questionare! Thank You!

Posted by James Riley 351 days and 21 hours ago.

Info Request

Glad to help!

+
Read More

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