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NewUserQuestion

Submitted: 353 days and 10 hours ago.
Category: Computer
Value: $12
Status: CLOSED
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Optional Information

OS: Windows XP; Browser: IE

Already Tried:
November 26 2008 at 9:19 AM I was in contact with Rath who repaired my problem of sound, now December 4 I'm having the same problem again. Could you send me the same link I received on Nov. 26th to repair the same problem? I suppose "Windows OneCare" was the reason.
Thanks in advance and best regards.
Hugo Strijbol

Posted by Michael 353 days and 8 hours ago.

Answer

Hi XXXX.XXXXXXXX. Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-What operating system are you using?
-What internet browser are you using?
-What have you already tried?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

353 days and 6 hours ago.

Reply

Hello Michael,

 

The computer is

FUJITSU SIEMENS LAPTOP AMILO D 7850

Reg.No 755sa5

YSNK 012592

WINDOWS XP

MS OFFICE 2003

INTERNET EXPLORER

 

I have deleted Windows Life OneCare

Posted by Michael 353 days and 6 hours ago.

Answer

No problem you can reinstall it, if you downloaded it, and have deleted the files you can re download it. http://onecare.live.com/standard/en-us/install/install.htm
The only problem I can see is you have to have a user name and password.

353 days and 5 hours ago.

Reply

Michael,

I rather do not reinstall onecare.live.com because it is blocking other concurrent softwares and my computer stops completely.

Could you not send me the same solution as before? .....

 

 

"Ok ..please download and run the following device driver for your sound card:
http://download2us.softpedia.com/dl/54ee0c8afab90c21e6abf48e47b21e3d/492d1acd/300017993/drivers/sound/sis%20sound%20a12112d.zip
Run the setup present in the ZIP file, and reboot your system thereafter.

Hopefully, your issue should be resolved now ...let me know how it goes."



This is what I did and afterwards I had to correct something and then it worked.

 

353 days and 5 hours ago.

Reply

What do you suggest?

353 days and 2 hours ago.

Reply

Dear Michael,

I need your confiormation on the action that is needed, I have not enough experience in computer technology to decide what is good and not harmful.

 

Thanks

Hugo Strijbol

347 days and 21 hours ago.

Reply

Hallo

 

My computer has had a problem with the battery, now its working again but still no sound. Can we take up from here ???

 

Accepted Answer

Hi Hugo,

My deepest apologies for not noticing this thread earlier ..lemme quote the solution which had worked for you in the earlier thread, as follows:

In that case, please go to the following link:
http://support.fujitsu-siemens.com/com/support/downloads.html
Done that, enter AMILO D7850 in the product field given, in order to show the available support & downloads for your notebook model. Now, scroll down to the Drivers list, then click on the (+) icon next to Audio to show the sound driver name for the product as: Sound - SiS 7012 Audio Driver; click on the same. Thereafter, in the next window, check the I accept the license conditions option and click on the Download software button to download the sound device driver, and run the setup file accordingly.

Hope it helps ..let me know how it goes.

Regards

Edited by B. Rath on 12/10/2008 at 6:44 AM

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Expert: B. Rath
Pos. Feedback: 98.7 %
Accepts: 
Answered: 12/10/2008

Computer Software Engineer

Qualified Software Developer and Support Specialist.

347 days and 10 hours ago.

Reply

My sound is back again, thanks a lot.

For what reason could it dissapear, I never touch this utilities ....

It was a pleasure working with you!

Hugo

Posted by B. Rath 347 days and 10 hours ago.

Info Request

It's my pleasure too ..thanks for using Just Answer again!

Regards

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