Hello and thanks for your question.
Is this an automatic climate control system (digital display and push buttons) or manual system ( knobs for selecting function,fan speed and temp) ?
Have you verified the heater hoses are too hot to hold on to with engine fully warmed up?
Does it have rear heat/a/c if so does the rear heat blow hot in the rear??
It has digital display and push buttons. I have not verified heater hose since rear heater works.
Ok I am going to have you perform a self test on the system.I suspect you have a temp blend door actuator problem but lets start with the self test.
Electronic Automatic Temperature Control Module Self-Test
Let me know what you find.......
Ford Technician
Ford Senior Master,Ase Master with Advanced Level,25 year Ford Tech, Auto Trans and Drivability,Etc