Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

18 Tech Support Specialists are Online Now

characters left:

Not a Computer Question?

Question

when I try to add a printer,I get an error message :operation could not be compleated the print spooler service is not running

Submitted: 370 days ago.

Category: Computer

Value: $15

Status: AWAITING CUSTOMER ACTION

OS: Windows XP; Browser: IE

Already Tried:
entered the system restore pgm.
several times and could not go back far enough because several days ago I removed all the prior restore points. so I could only go back five days and dowing so changed nothing. I still get the print spooler service is not running message.

Accepted Answer

XXXXXXXXXXXX,

Thank you for your question.

Have you tried to manually start the print spooler service?

If not, try doing the following:

Click Start > run > type services.msc
This should bring up the services pane

Scroll down until you find print spooler, then see what the status and startup type it is.

If the print spooler is not running, highlight it then click start in the upper left, or right click print spooler and choose start in the list.

The startup type should be automatic. If it is not, right click on the print spooler and click properties. You can change the startup type here.

If it is running, try restarting the print spooler service.

Do you know if it stopped working after installing something, or has it ever worked right?

Thanks

Accepts:
Expert:	Aaron M
Pos. Feedback:	92.9 %
Answered:	11/16/2008

Computer Support Specialist

I have over 12 years experience in the IT field and consulting for the last 9 years

370 days ago.

Reply

I went to start-run-and typed in services.msc
found the print spooler
when I tryed to start the program I get this message
Error 1068 the dependency service or group failed to start
at the bottom of the screen---you can specify the start parameters that apply when you start the service from hear
at the right there is a open box past the start parameters message

369 days and 23 hours ago.

Reply

I guess my next question would be what do i type in the box that answers the question you can specify the start parameters that apply when you start the services from hear

369 days and 23 hours ago.

Reply

I guess my next question would be what do i type in the box that answers the question you can specify the start parameters that apply when you start the services from hear
this printer has been working perfect for the last 5 years. I did some clearing out of the prefetch folder in windows and another pgm that was to clear old stuff in the registery

Posted by Aaron M 369 days and 23 hours ago.

Info Request

You normally don't need to put in any start parameters. Is the account your using a local administrator account?

369 days and 23 hours ago.

Reply

Yes,the account is a local administrator account.

Posted by Aaron M 369 days and 23 hours ago.

Answer

What model printer are you using?

And do you know if you have had any malware, adware, or virus' lately?

It is possible, that the reg cleaner mistakenly removed an entry that it thought was not needed. Did you backup the registry before running the cleaner? Or does the program allow you to restore what it changed?

Another cause for the error "Error 1068: The Dependency Service or Group Failed To Start" can be: Changed in the path of service exe in harddisk.

Example: if service exe location is (service properties shows) :: c:\Program files\xyz\abc\my_service.exe and if we change "xyz" to "wxy" folder and try to restart the service. it will give the above error.

To check this do the following:

1. Go to Start > Run and type in services.msc then press Enter.

2. In the window that opens find "Print Spooler" on the right

3. Right-click "Print Spooler" and select "Properties".

4. Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

5. Make sure the 2 text boxes underneath say "1" in them.

6. Click Ok until you are back at the Services window, close it and you're good to go.

7. Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

Thanks

Posted by Aaron M 369 days and 23 hours ago.

Info Request

I also found some references to possible virus infections.

In the properties of the print spooler, under the general tab, check and verify the the Path to Executable is:

C:\Windows\System32\spoolsv.exe

If it is a virus, this might say something else, or it may have replaced it.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Computer

Have your own Computer question?

Question

when I try to add a printer,I get an error message :operation could not be compleated the print spooler service is not running

Optional Information

Accepted Answer

Reply

Reply

I guess my next question would be what do i type in the box that answers the question you can specify the start parameters that apply when you start the services from hear

Reply

Info Request

You normally don't need to put in any start parameters. Is the account your using a local administrator account?

Reply

Yes,the account is a local administrator account.

Answer

Info Request

I also found some references to possible virus infections. In the properties of the print spooler, under the general tab, check and verify the the Path to Executable is: C:\Windows\System32\spoolsv.exe If it is a virus, this might say something else, or it may have replaced it.

Related Computer Questions

I also found some references to possible virus infections.

In the properties of the print spooler, under the general tab, check and verify the the Path to Executable is:

C:\Windows\System32\spoolsv.exe

If it is a virus, this might say something else, or it may have replaced it.