Chevrolet

Ask a Chevy Question, Get an Answer ASAP!

Have your own Chevy question?

15 Chevy Mechanics are Online Now

characters left:

Not a Chevy Question?

Question

I am hearing a clunking sound and feeling it as well when I turn the wheel in my 2005 Impala. I have heard that there is a common problem with the steering column/shaft. Should there not be a recall for this since it is apparently a common problem? This started at around 50000Km.

Submitted: 432 days ago.

Category: Chevy

Value: $9

Status: CLOSED

Hello, and thank you for choosing Just Answer!

Yes, there are a couple of different TSB about this problem. It has not been made into a recall yet, because for some reason, it has not been deemed as a 'dangerous problem'

Anyways, here is a copy of the TSB's that will apply to the problem you are having, and the procedures the technician is supposed to follow while diagnosing and repairing it.

TSB 1
TSB 2

Accepts:
Expert:	ase_master327
Pos. Feedback:	98.1 %
Answered:	9/15/2008

Shop Owner

+15 years experience with Chevrolet. Bumper to bumper diagnosis & repair.

Posted by ase_master327 430 days and 13 hours ago.

Info Request

Hello... Do you still need help with your vehicle?

429 days and 17 hours ago.

Reply

I am going to have to contact GM as I have now been charged in excess of $600 to repair this problem, which it seems to me is a common occurance and I should not have to pay for this defect from the manufacturer. Until I hear back from them, I am not certain your answer was helpful. I had significant safety concerns and wanted an answer which would tell me whom to contact so that GM could step up and admit their mistake rather than force me to pay for their mistake.

Posted by ase_master327 429 days and 17 hours ago.

Answer

OK... There is a difference between Technical Service Bulletins, and Factory Recalls.

Service bulletins are only notes for the technician to follow while diagnosing and performing the repair. Factory Recalls are the free ones.

Now, you say my answer was 'not helpful', because you had to pay for the repair???

If you wanted contact information for someone at GM, you should have asked for that. But if I give it to you, it probably won't be very helpful either.

Thank you for choosing Just Answer, and good luck with your car.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Chevrolet

Have your own Chevy question?

Related Cheverolet Topics:

Question

I am hearing a clunking sound and feeling it as well when I turn the wheel in my 2005 Impala. I have heard that there is a common problem with the steering column/shaft. Should there not be a recall for this since it is apparently a common problem? This started at around 50000Km.

Accepted Answer

Info Request

Hello... Do you still need help with your vehicle?

Reply

Answer

Chevrolet

Have your own Chevy question?

Related Cheverolet Topics:

Question

I am hearing a clunking sound and feeling it as well when I turn the wheel in my 2005 Impala. I have heard that there is a common problem with the steering column/shaft. Should there not be a recall for this since it is apparently a common problem? This started at around 50000Km.

Accepted Answer

Info Request

Hello... Do you still need help with your vehicle?

Reply

Answer

Related Chevy Questions