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I am trying to install Adobe Acrobat pro 8 on vista, I get a 1304 error. Why?

Submitted: 550 days and 9 hours ago.

Category: Computer

Value: $15

Status: AWAITING CUSTOMER ACTION

Optional Information:
OS: Windows Vista; Browser: Firefox

Already Tried:
Changing the the access to the directory. C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. This is where the install hangs up.

Posted by Vincent 550 days and 9 hours ago.

Answer

Hello,

Error 1304 usually means that you do not have the proper access level on the system. What you should try to do is right-click the icon to install Acrobat and select Run as Administrator.

Please try installing it then. If it doesn't work, report back to me and I'll give you a few more things to try.

550 days and 9 hours ago.

Reply

Reply to Vincent's Post: This was the first thing I tried.

Posted by Vincent 550 days and 9 hours ago.

Info Request

I assume you also previously checked to see if your hard drive was full, correct?

550 days and 9 hours ago.

Reply

Reply to Vincent's Post: I have 159GB free space.

Posted by Vincent 550 days and 8 hours ago.

Answer

One more quick thing you may want to try is to run the program for compatibility with Windows XP. To do so, right-click the file and go to Properties. Then under the Compatibility tab, be sure to select to run it for Windows XP (Service Pack 2).

Try it again after that and let me know how it goes.

550 days and 8 hours ago.

Reply

I am trying this now, I will let you know as soon as the install hangs or finishes.

550 days and 8 hours ago.

Reply

That did not work I got the same 1304 error

550 days and 8 hours ago.

Reply

Reply to Vincent's Post: That did not work

Posted by Vincent 550 days and 8 hours ago.

Info Request

I'm sorry to have to ask you this, but the errors I'm seeing aren't exactly the same even though they're all listed as 1304 for Adobe. Could you please provide me with the actual error message you're receiving so that I can check into things a bit further?

550 days and 8 hours ago.

Reply

This is the exact message.

Error 1304,Error writhng to file C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. Verify that you have access to that directory.

Posted by Vincent 550 days and 8 hours ago.

Info Request

Are you installing from a CD or from a downloaded installer package?

550 days and 8 hours ago.

Reply

Both I downloaded the file then burned it to a CD to save the file, I tried installing from the CD and that did not work so I tried installing from the downloaded file. I redownloaded the file and tried the install form the file again, I downloaded again using Reget and got the same results.

I do not have a purchased CD.

Posted by Vincent 550 days and 7 hours ago.

Answer

Please try following the information given in the following knowledgebase article on Adobe's site. The information is for Windows XP and Windows 2000 for the mostpart, so you may need to do the equivalents in Vista.

If none of these things help, let me know.

550 days and 7 hours ago.

Reply

I have already tried that one, I could not find the equivalent in Vista.

Posted by Vincent 550 days and 7 hours ago.

Info Request

Unfortunately, I can't find any more information on this error or what could be causing it. What I'm going to do at this point is opt out and see if another expert can help you with your problem. I apologize for not being able to help, but do hope you get this solved soon.

550 days and 2 hours ago.

Reply

Thank You, don't feel bad I have been looking for this for a week now. I have found info that says Adobe has known about this since Feb 08 and has a fix. When I called Adobe I went thru 3 levels of there tech support, they said they tell me how to fix the problem but want $49.

Posted by Trevor Stuart 549 days and 18 hours ago.

Answer

I'll take a stab at this and try to help.
Have you tried going to C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\ yourself and seeing if you can create/delete files in this folder.
Also is the file AcroIEHelper.dll there? If so try deleting it and see if you can now install, perhaps the permissions on that one file have been corrupt somehow...

548 days and 14 hours ago.

Reply

I cannot create/delete files and the AcroEIHelper.dll file is not there, instead there is a AcroPDF.dll file.

548 days and 12 hours ago.

Reply

Reply to Trevor Stuart's Post: As I said I already tied your suggestions, however your reading your reply I started going over the there things again and I started thinking more about why the file did not exist. I installed Adobe Reader 8 to see it the Reader contained the missing file, it did, I tried the install again and it worked this time. Since it was your question that started me on the train of thought that solved the problem. I would say you get the money. What do I do to get you paid?

Accepted Answer

just accept the answer, and I will get paid... I'm very happy it worked out for you!!!

Accepts:
Expert:	Trevor Stuart
Pos. Feedback:	100.0 %
Answered:	5/25/2008

Chief Engineer

10 years Computer repair troubleshooting and security analyst. Currently a Broadcast Engineer

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Question

I am trying to install Adobe Acrobat pro 8 on vista, I get a 1304 error. Why?

Optional Information

Optional Information: OS: Windows Vista; Browser: FirefoxAlready Tried: Changing the the access to the directory. C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. This is where the install hangs up.

Answer

Reply

Reply to Vincent's Post: This was the first thing I tried.

Info Request

I assume you also previously checked to see if your hard drive was full, correct?

Reply

Reply to Vincent's Post: I have 159GB free space.

Answer

One more quick thing you may want to try is to run the program for compatibility with Windows XP. To do so, right-click the file and go to Properties. Then under the Compatibility tab, be sure to select to run it for Windows XP (Service Pack 2).Try it again after that and let me know how it goes.

Reply

I am trying this now, I will let you know as soon as the install hangs or finishes.

Reply

That did not work I got the same 1304 error

Reply

Reply to Vincent's Post: That did not work

Info Request

I'm sorry to have to ask you this, but the errors I'm seeing aren't exactly the same even though they're all listed as 1304 for Adobe. Could you please provide me with the actual error message you're receiving so that I can check into things a bit further?

Reply

This is the exact message. Error 1304,Error writhng to file C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. Verify that you have access to that directory.

Info Request

Are you installing from a CD or from a downloaded installer package?

Reply

Answer

Please try following the information given in the following knowledgebase article on Adobe's site. The information is for Windows XP and Windows 2000 for the mostpart, so you may need to do the equivalents in Vista.If none of these things help, let me know.

Reply

I have already tried that one, I could not find the equivalent in Vista.

Info Request

Unfortunately, I can't find any more information on this error or what could be causing it. What I'm going to do at this point is opt out and see if another expert can help you with your problem. I apologize for not being able to help, but do hope you get this solved soon.

Reply

Thank You, don't feel bad I have been looking for this for a week now. I have found info that says Adobe has known about this since Feb 08 and has a fix. When I called Adobe I went thru 3 levels of there tech support, they said they tell me how to fix the problem but want $49.

Answer

Reply

I cannot create/delete files and the AcroEIHelper.dll file is not there, instead there is a AcroPDF.dll file.

Reply

Accepted Answer

just accept the answer, and I will get paid... I'm very happy it worked out for you!!!

Related Computer Questions

Optional Information:
OS: Windows Vista; Browser: Firefox

Already Tried:
Changing the the access to the directory. C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. This is where the install hangs up.

One more quick thing you may want to try is to run the program for compatibility with Windows XP. To do so, right-click the file and go to Properties. Then under the Compatibility tab, be sure to select to run it for Windows XP (Service Pack 2).

Try it again after that and let me know how it goes.

This is the exact message.

Error 1304,Error writhng to file C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll. Verify that you have access to that directory.

Please try following the information given in the following knowledgebase article on Adobe's site. The information is for Windows XP and Windows 2000 for the mostpart, so you may need to do the equivalents in Vista.

If none of these things help, let me know.