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I am trying install Adobe Acrobat 8 Standard. When I go ...

Sent to Computer Experts February 9 2008 at 5:07 PM
   

I am trying install Adobe Acrobat 8 Standard. When I go through the process installing the CD I keep getting the message that the serial number is invalid. I tried another way with the response code but I don't have one.

 

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
I don't know my browser. I have tried simply following the directions.

Customer (name blocked for privacy)
Time Left: 733081 days and 17 hours   Status:  Awaiting Customer Action   Value:  $15
Info Request
February 9 2008 at 5:30 PM (22 minutes and 52 seconds later)
         

HI,

Do you have Adobe creative suite or Adobe photoshop already on your machine?

Is this a stand alone copy of Adobe or was it included with another product?

Let us know

Thanks

Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1581 Computer Accepts
approx 20 years of experience from software to hardware design
Reply
February 9 2008 at 5:36 PM (6 minutes and 24 seconds later)
         
I have Adobe photoshop. What I have been trying to install I think is a stand alone.
Customer (name blocked for privacy)
Answer
February 9 2008 at 5:55 PM (18 minutes and 47 seconds later)
         

Ok,

There is a small issue I have come accross between installs of Adobe 8 and other older products, So uninstall Adobe accrobat first then reboot.

Then put the disk for Photoshop in the machine and reinstall/repair it, Then reboot and try to install Accrobat again.

If you dont have yor Photoshop disk then click start, contro panel and open Add/Remove Programs.

Select Photoshop from the list, click Change/Remove and follow the on-screen instructions to repair the installation.

LEt me know what happens.

Thanks

Eric

Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1581 Computer Accepts
approx 20 years of experience from software to hardware design

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