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Question

I am trying install Adobe Acrobat 8 Standard. When I go through the process installing the CD I keep getting the message that the serial number is invalid. I tried another way with the response code but I don't have one.

Submitted: 638 days and 13 hours ago.

Category: Computer

Value: $15

Status: AWAITING CUSTOMER ACTION

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
I don't know my browser. I have tried simply following the directions.

Posted by Claws224 638 days and 12 hours ago.

Info Request

HI,
Do you have Adobe creative suite or Adobe photoshop already on your machine?
Is this a stand alone copy of Adobe or was it included with another product?
Let us know
Thanks

638 days and 12 hours ago.

Reply

I have Adobe photoshop. What I have been trying to install I think is a stand alone.

Answer

Ok,
There is a small issue I have come accross between installs of Adobe 8 and other older products, So uninstall Adobe accrobat first then reboot.
Then put the disk for Photoshop in the machine and reinstall/repair it, Then reboot and try to install Accrobat again.
If you dont have yor Photoshop disk then click start, contro panel and open Add/Remove Programs.
Select Photoshop from the list, click Change/Remove and follow the on-screen instructions to repair the installation.
LEt me know what happens.
Thanks
Eric

Expert:	Claws224
Pos. Feedback:	99.6 %
Accepts:	2018
Answered:	2/9/2008

IEEE Network Engineer, Microsoft

approx 20 years of experience from software to hardware design

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