Accepted Answer

Dear XXXXXXXXXX,

Unfortunately, there are those coordinators who don't seem to understand how to operate a business. First, you need to read the contract over. It should have a clause in it as to what is non-refundable and what is. (I have a clause that states the 50% deposit is non-refundable)but then I don't collect the balance until the wedding day. I don't understand how you could have paid her without signing a contract.

Start by sitting down with her and talking about your expectations and why you want a refund. Try to keep things on a friendly/professional level. Do tell her what you've said here, that you are willing to pay her for her time already invested - unless that's covered in a non-refundable deposit.

Your other recourse might be small claims court.
When you do locate a new coordinator, be sure to read the contract, ask questions, and don't pay anything without signing the contract.

Hopefully this will help. Please feel free to contact me again if I can be of any further assistance. I'm so sorry this has been a bad experience for you since most coordinators are professional and eager to assist their clients.