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Question

I have a 2002 Chrysler Town and Country. I got in my car, put my key in the ignition, and I could not turn my key backward or forward. It was locked and tried to flip sides of the key. It was locked. Took it to the dealership and they found nothing wrong with it. Any thoughts as to what it could be?

Submitted: 682 days and 6 hours ago.

Category: Car

Value: $9

Status: AWAITING CUSTOMER ACTION

Optional Information:
2002 Chrysler Town & Country 6-cyl

Already Tried:
dealership

Accepted Answer

Hello, I have seen this happen before, the only thing that could cause this is the lock cylinder itself. I have seen the problem come and go. I have had customers bring there van in for the problem and with them in the vehicle I cant get it to lock up again! I have in these cases replaced the lock cylinder and the customer has no more problems.

Accepts:
Expert:	Greg
Pos. Feedback:	100.0 %
Answered:	1/8/2008

Shop Owner/Lead Tech

22yrs Exp. ASE Cert. Brakes, Elect/Electronics ,Eng.Performance., Heat/A/C,Engine Repair

682 days and 6 hours ago.

Reply

The dealership told me it is not a guarantee that replacing the lock cylinder will resolve the issue. What do you think?

Posted by Greg 682 days and 6 hours ago.

Answer

It has been my experience that it will!!! Thanks for useing JA!!!!

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