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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer is not recognizing the printer. I thought it was

Customer Question

my computer is not recognizing the printer. I thought it was the cable and just purchased a new one but it is still not working
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon mg2520 and 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: windows....7?
JA: Is there anything else the Printer Technician should be aware of?
Customer: i printed just fine 2 weeks ago. and not that I'm aware of
Submitted: 11 days ago.
Category: Printers
Expert:  Bhavik Joshi replied 11 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Customer: replied 11 days ago.
sounds good thank you
Expert:  Bhavik Joshi replied 11 days ago.

Please go to below link (Offical canon website) and download the driver (The one which is under recommended section) for your computer :-

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg2520?tab=drivers_downloads

Expert:  Bhavik Joshi replied 11 days ago.

You should see driver name like :- MG2500 series Full Driver & Software Package .... Just press select button in red and then you will be able to see download button in it.

After downloading it, Run and install it on your computer.

Let me know if this resolves your problem.

Customer: replied 11 days ago.
Ive downloaded the driver and the computer is still not recognizing the printer
Expert:  Bhavik Joshi replied 11 days ago.

Did you get any error during installation ?

Customer: replied 11 days ago.
I did not
Expert:  Bhavik Joshi replied 11 days ago.

try disconnecting and restarting your computer and printer both.

Customer: replied 11 days ago.
I realized I did not download the recommended one. one moment please.
Expert:  Bhavik Joshi replied 11 days ago.

Ok. Please do not forget to restart your computer after installing it.

Customer: replied 11 days ago.
it says 15 minutes until complete. when I restart my computer I will lose connection with you correct?
Expert:  Bhavik Joshi replied 11 days ago.

Yes, but you will be able to see our chat history and reply back to me once you login again to JustAnswer

Expert:  Bhavik Joshi replied 11 days ago.

Is it working fine now ?

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