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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18485
Experience:  5+ years as Tech
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It wont print and keeps giving me a code 97, yes and my

Customer Question

it wont print and keeps giving me a code 97
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: yes and my printer Epson wf3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows vista
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  crash2199 replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 days ago.

Did you recently change the ink?

Customer: replied 11 days ago.
no i didnt
Customer: replied 11 days ago.
how do i talk to you
Expert:  crash2199 replied 11 days ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 11 days ago.
no but soon as i try to print i t come back
Expert:  crash2199 replied 11 days ago.

How old is the printer?

Customer: replied 11 days ago.
its only about 3 ytears old
Customer: replied 11 days ago.
only 3 years old
Customer: replied 11 days ago.
k
Customer: replied 11 days ago.
3 years old
Expert:  crash2199 replied 11 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  crash2199 replied 10 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 10 days ago.
My printer was still under warranty so they sending me another one and yall charged me twice for that call
Expert:  crash2199 replied 10 days ago.

Great to hear!

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  crash2199 replied 9 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.