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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just got the Epson et-2650 I can't scan to computer or

Customer Question

I just got the Epson et-2650 I can't scan to computer or download the manual I can copy
JA: Is there an error code on your Epson printer when you try to scan?
Customer: no, just a blue exclamation mark on the printer screen
JA: When did you last update the printer driver software?
Customer: I used the disk today. also, I tried 2 usb cables
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, that's it I hope
Submitted: 13 days ago.
Category: Printers
Expert:  Kris R replied 13 days ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 13 days ago.

Hi,

Sorry for the Delay, I've just picked this one up.

Let me know when you're ready and we will make a start

Thanks

Kris

Customer: replied 13 days ago.
here I am
Expert:  Kris R replied 13 days ago.

OK - is this Windows or MAC?

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