Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
When did it last successfully print in black?
Can you try running a few more self-cleans and let me know if there is any improvement?If there isn't then the problem is with the print head and it will need to be replaced.