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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer failure, hp6700 5 years old, mac and pc, 2 weeks,

Customer Question

printer failure
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp6700 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac and pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks
JA: Is there anything else important you think the Printer Technician should know?
Customer: tried to realign and clean printer heads
Submitted: 10 days ago.
Category: Printers
Expert:  crash2199 replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 10 days ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 10 days ago.
will be back in several hours
Expert:  crash2199 replied 10 days ago.

Sure; take your time