How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5251
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

We are having problems getting hp deskjet 2540 print scan

Customer Question

we are having problems getting hp deskjet 2540 print scan copy device to our computer
JA: Can you guesstimate how old your Deskjet is? And just to clarify, what's the exact model?
Customer: exact model is: HP Deskjet 2540 print scan copy
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC HP Pavilion All-in-One
JA: How long has this been an issue? What happened right before this popped up?
Customer: When my husband changed from cable to dish television company
JA: Is there anything else the Printer Technician should be aware of?
Customer: this is all I can remember that happened when we started having printer connection problems
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Since you have changed the router/modem, you have to setup wireless again on your printer, or use a printer USB cable to connect the printer to the computer. You can try reinstalling the printer by following the instructions in the link below.

https://support.hp.com/us-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/model/5295961/document/c03820126

If you are not able to do that, let me know if you can find a printer USB cable (just for setting up wireless).

Thank you

Customer/p>